Workplace Operations Coordinator - Employee Experience

About the Role: Join our client's dynamic Workplace Experience Team as a Workplace Operations Coordinator, where you'll be the backbone of daily operations that keep our office running smoothly and our employees happy. This hands-on role combines facilities management, customer service, and operational support to create an exceptional workplace environment.

What You'll Do:

Operations & Administration:

• Manage daily mailroom operations including package processing, scanning, and shipping coordination
• Monitor and triage workplace service tickets, ensuring timely resolution and proper routing
• Conduct weekly facility assessments to identify maintenance needs and improvement opportunities
• Maintain accurate inventory of office supplies, first aid kits, and company merchandise

Employee Support & Experience:

• Provide front desk coverage and reception support as needed
• Respond to employee inquiries via multiple channels (Slack, email, in-person)
• Support event setup and breakdown following established protocols and timelines
• Deliver exceptional customer service while balancing competing priorities

Vendor & Facility Coordination:

• Collaborate with external vendors and building management on operational requirements
• Coordinate maintenance requests and facility improvements
• Manage basic building systems and access control procedures

Administrative Excellence:

• Leverage Google Workspace, Asana, and Zendesk for workflow management
• Apply AI tools to optimize operational processes
• Maintain accurate documentation and update internal knowledge base

Required Qualifications:

• 2+ years of experience in facilities management, office coordination, or operations
• Exceptional communication skills across all organizational levels
• Strong project management and multitasking abilities with minimal supervision
• Proficiency in Google Workspace and adaptability to new software platforms
• Basic understanding of building operations (HVAC, lighting, general maintenance)
• Advanced problem-solving skills with a positive, solutions-oriented mindset
• High attention to detail with strong organizational and time management skills

Preferred Qualifications:

• Degree or diploma in facilities management or related field
• Experience with light furniture assembly and basic maintenance tasks
• Familiarity with building management systems and access control software
• Professional facilities management association membership

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (occasional overtime as needed)

This role is perfect for a proactive, service-minded professional who enjoys variety, thrives in a fast-paced environment, and takes pride in creating positive workplace experiences for others.