Workforce Planning Specialist

What you'll contribute to

As a Workforce Planning Specialist, you will determine resource requirements for all teams servicing the Dealer and customer network, ensuring that shifts are aligned to customer demand & commercially viable, meeting service standards & service excellence.
  
You will be an integral partner to the Operations team, in educating the team and providing thought leadership in developing and maintaining a rostering environment that will assist in delivering positive servicing outcomes for the Dealer network and customers.
  
You will be responsible for planning, adjusting and creating accurate forecasts along with helping with regular reporting needs.

How you'll make an impact

• Manage and accurately prepare forecasts and budgets for call and application workloads and resource, monitoring drivers against business change & developing models to improve accuracy
• Create new and innovative forecast and capacity models to plan for future demand, growth and channel shifts where appropriate
• Support the business to deliver end of month and start of month reporting requirements
• Work with and support other workforce planners sharing expertise

Your attributes

• Workforce Management experience, ideally 5+ years
• Expert skills in using a Workforce Management tool, preferably Verint Cloud
• Strong analytical and problem solving skills
• Demonstrated ability to manage and work through uncertainty (illnesses, other unplanned events) whilst staying solution focussed
• Expert skills in Excel for modelling and scenario planning

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
• Career Development
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Employee Car Benefit Scheme

Building a great place to work

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Come with us and help create the future.