Workforce Planning Real Time Analyst
Aussie Broadband LimitedAt Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
You’re someone who thrives in a collaborative environment and takes pride in creating meaningful impact through your work. You enjoy solving problems with care and precision, and you’re motivated by helping teams succeed. You’re curious, adaptable, and confident in using data to tell a story that drives positive outcomes.
Experience in omni-channel contact centres, with exposure to real-time monitoring
Advanced skills in Excel and PowerPoint, and a keen eye for detail
Strong analytical ability and confidence in managing data across multiple systems
Excellent written and verbal communication skills
A proactive, solutions-focused mindset with a positive approach
Ability to manage competing priorities in a fast-paced environment
Comfort presenting insights to stakeholders in a clear, engaging way
Knowledge of contact centre performance metrics and workforce management tools
How will you support our “Why?”
As our Workforce Planning Realtime Analyst, you’ll play a vital role in ensuring our Customer Service Centre runs smoothly every day. You’ll help us deliver exceptional experiences by monitoring performance, optimising resources, and supporting our people to achieve their best.
Supporting the Workforce Senior Manager with operational initiatives
Organising and maintaining data across multiple systems (Excel, SQL, etc.)
Monitoring real-time contact centre activity to meet service standards
Investigating anomalies and reporting insights to improve efficiency
Producing performance reports and contributing to KPI development
Facilitating daily workforce meetings and end-of-day reviews
Maintaining schedules and forecasts to achieve service levels
Driving adherence to schedules and adjusting for changing demand
Handling administrative tasks like absence tracking and timesheets
Leveraging workforce planning tools to identify optimisation opportunities
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!