Training & Engagement Specialist - Casa Brera

Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a Training & Engagement Specialist.

Reporting to the Talent and Training Manager, the Training & Engagement Specialist supports the HR department in the design, delivery, and monitoring of all activities related to employee training, development, employer branding and recognition programs. 

The role plays a key part in shaping a motivating and learning-oriented workplace, driving service excellence and reinforcing the hotel’s and brand’s core values.

About us 

Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. 

Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo

Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

What you’ll do

Training & Development

• Design, deliver, and coordinate training programs in line with business needs, brand and Marriott standards at hotel level.
• Deliver in-person training sessions, including the preparation and use of PowerPoint presentations, supporting materials, and interactive tools.
• Implement training programs that focus on a variety of topics, including but not limited to brand culture, product knowledge, company philosophy, and customer service and leadership skills.
• Organize and deliver Orientation for new associates, ensuring an effective presentation aligned with Marriott and The Luxury Collection culture.
• Manage the hotel training calendar and ensure departmental participation.
• Manage, monitor, and track the completion of mandatory Marriott courses through dedicated platforms, ensuring full compliance across all departments.
• Develop and implement an organization-wide learning and development strategy.
• Evaluation and Improvement: Monitor the impact of training programs, collect feedback, and use data to refine and improve offerings
• Periodically analyze the training needs of the various operational departments of the hotel.
• Stay updated with the latest trends in L&D in Marriott to bring innovative practices to the hotel.

Employee Recognition & Engagement

• Manager corporate events, recognition programs, and engagement activities (e.g., Employee of the Month, birthday celebrations, internal corporate communications).
• Organize and support Marriott programs dedicated to employee well-being and corporate social responsibility, planning activities and initiatives that encourage active participation and strengthen the sense of belonging.
• Prepare and support the creation of visual materials, presentations, flyers etc.
• Manage internal communication related to engagement and well-being initiatives, keeping employees informed and involved.
• Collaborate with other departments to organize corporate events and team engagement activities.
• Actively promote Marriott Development Programs and departmental cross-training, ensuring proper communication and visibility of learning opportunities to managers and associates.

Employer Branding & Social Media

• Support the development and execution of the employer branding strategy
• Create and manage engaging content for LinkedIn social media platform
• Collaborate with HR and Marketing to ensure brand consistency
• Capture photos, videos, and testimonials from employees and workplace activities
• Support recruitment campaigns through employer branding initiatives
• Monitor engagement, analyze performance metrics, and suggest improvements
• Act as a brand ambassador, reinforcing company values internally and externally
• Promote company culture, employee stories, training activities, and internal events

What you’ll need: 

• 1-2 years of experience in a similar role, ideally in hospitality.
• Excellent knowledge of Microsoft Office Suite, especially PowerPoint 
• Excellent Presentation and Public Speaking skills 
• Excellent written and verbal communication skills in Italian and English languages.
• Proactive, detail-oriented, and able to work well in a team.
• Ability to manage multiple tasks simultaneously

What we offer: 

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. 
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. 
• World class training and development programs tailored to enhance your skills and help you grow within the Marriott family. 
• Work alongside some amazing talent- award winning, experienced hospitality professionals. 
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. 
• Discounts for your friends and family. 
• 5 euros breakfast when staying at any of our European hotels. 
• Performance and Recognition programs. 
• Wellness and sustainability initiatives. 

Explore our very big world 

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. 

You’re welcome here 

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.