Total Rewards & People Operations - Assistant Manager

Key Responsibilities:

Global Rewards Strategy Support

• Partner closely with the Global Total Rewards Centre of Excellence (COE) to support the execution of the Firm's and GCS's global rewards strategy.

• Act as the primary liaison between GCS Philippines and Global Rewards stakeholders.

• Support the localization and implementation of global compensation, benefits, recognition, and rewards initiatives.

• Provide market intelligence and insights on compensation and benefits trends within the Philippines labor market.

• Support global compensation planning cycles, annual review processes, and reward program governance activities.

• Participate in regional or global Total Rewards projects and transformation initiatives.

• Ensure local compliance requirements are incorporated into global reward programs without compromising strategic alignment.

Benefits, Rewards & Recognition Support

• Manage the operational governance of employee benefits programs.
• Conduct benefits competitiveness reviews and recommend program enhancements.
• Monitor vendor performance and benefits administration effectiveness.
• Lead the administration and continuous improvement of Rewards & Recognition programs.
• Develop analytics and reporting to measure program effectiveness and employee value perception.

Rewards Analytics & Governance

• Develop dashboards and executive reports covering:
• Compensation trends
• Internal equity
• Benefits utilization
• Cost analysis
• Workforce metrics
• Ensure compliance with data privacy requirements and compensation governance standards.
• Support internal and external audits involving compensation and benefits programs.

Payroll Governance & Leadership

• Provide governance and operational oversight of payroll activities delivered by the Payroll Specialist(s).
• Ensure accurate and timely payroll processing, statutory remittances, and compliance reporting.
• Review payroll controls, escalation management, and payroll-related employee concerns.
• Partner with Finance and external providers to ensure payroll compliance and operational excellence.
• Lead continuous improvement initiatives that enhance payroll accuracy, efficiency, and employee experience.
• Coach and develop Payroll Specialists to ensure high-quality service delivery and process compliance.

People Operations Leadership

• Lead and oversee People Operations Specialists responsible for employee lifecycle administration.
• Ensure smooth execution of:
• Onboarding
• Employee movements
• Promotions
• Transfers
• Offboarding
• Employee records management
• HR systems transactions
• Establish operational service standards and ensure compliance with service level expectations.
• Monitor operational effectiveness and identify process improvement opportunities.
• Drive automation and simplification initiatives to enhance employee experience and operational efficiency.
• Develop and coach team members to build capability and strengthen succession readiness.

HR Systems & Employee Data

• Partner with People Operations teams to maintain HRIS data accuracy.
• Ensure integrity of employee master data across all HR systems.
• Support implementation and optimization of HR technology solutions and automation initiatives.
• Develop operational dashboards and reporting frameworks to support business decisions.

Policy & Process Improvement

• Support the development and maintenance of HR policies, procedures, and governance controls.
• Identify opportunities to simplify and standardize HR operational processes.
• Lead operational improvement projects in partnership with People & Culture leadership.

Leadership & Stakeholder Management

• Act as a trusted advisor to HR Business Partners, Finance, Payroll, and business leaders on Total Rewards matters.
• Build strong relationships with external benefits and benchmarking providers.
• Coordinate with Global Rewards COE and Corporate People teams on reward initiatives.
• Provide guidance and mentoring to HR and People Operations team members where appropriate.
• Lead or participate in cross-functional projects related to Total Rewards, HR Operations, and employee experience.

Qualifications & Experience:

Required Experience

• Minimum 6-8 years of progressive Human Resources experience, including substantial exposure to:
  • Compensation
  • Benefits
  • Rewards & Recognition
  • Payroll governance
  • People Operations
• Minimum 2–3 years of leadership or supervisory experience managing HR Operations, Payroll, or Total Rewards team members.
• Experience within Shared Services, BPO, Professional Services, or multinational organizations preferred.
• Strong understanding of Philippine labor laws and statutory requirements impacting compensation, benefits, and payroll.
• Demonstrated experience in compensation benchmarking, job evaluation, and salary review cycles.
• Experience working with HRIS platforms and workforce analytics tools.
• Proven ability to manage multiple stakeholders and drive operational improvements.

Skills & Competencies

• Strong analytical and data interpretation skills with high attention to detail.
• Ability to handle sensitive and confidential employee information with discretion.
• Sound understanding of internal equity, market competitiveness, and pay governance principles.
• Effective stakeholder communication skills within HR and cross-functional teams.
• Well-organized, process-oriented, and able to manage multiple deliverables within defined timelines.

Education

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field.
• Compensation or HR-related certifications are an advantage but not mandatory.