Team Member Experience Program Manager

Frasier is seeking a thoughtful and strategic Team Member Experience Program Manager to design, manage, and continually improve the programs that shape the team member experience across the organization. This includes employer brand expression, internal communications, onboarding, engagement, culture, recognition, and team connection.

This role is hands on and program focused, serving as a key partner to leaders, Talent & Culture, and cross functional teams to ensure that our values, culture, and priorities are clearly communicated—and consistently experienced—by every team member.

The core purpose of the role is to create a consistent, engaging, well communicated team member experience that builds trust, strengthens culture, supports retention, and enhances overall organizational sustainability.

WHO WE ARE
Frasier is a purpose-driven, nonprofit 501(c)(3) life plan retirement community that has been part of the Boulder community since 1960. Guided by our core values, we foster community, cultivate curiosity, and inspire excellence while demonstrating respect and accountability in everything we do. Our purpose is to build community that inspires and celebrates life.

WHAT WE OFFER

Competitive Pay: $76,000-$90,000/year, based on experience and qualifications.
Comprehensive Benefits:
• 83% of Health, Dental, & Vision Insurance premiums covered by Frasier
• 401(k) Retirement Plan – 100% match on the first 5%
• 100% Employer paid Disability and Life Insurance
• Generous Paid Time Off (accrue up to 18 days/year)
• Tuition Reimbursement – up to $5,250 per year
• Free On site Fitness Center
• Free Employee Assistance Program (EAP)
• $10 YMCA membership
• Free EcoPass (bus pass) for full time team members

Meaningful Work: Positively impact the employee experience—directly supporting our mission and the care we provide to nearly 500 residents.
Professional Growth: Opportunities to shape programs, influence culture, and grow your leadership.
Inclusive Culture: A welcoming workplace that values belonging and diversity.
Beautiful Location: Work in Boulder with inspiring mountain views.

HERE’S WHAT YOU’LL DO

Internal Communications & Frasier Brand Expression (20%)
• Own and manage internal communication strategy in collaboration with leadership, Talent & Culture, and Marketing.
• Partner with Recruitment to develop postings and materials that reinforce the Frasier brand and employer value proposition.
• Create internal communication that is clear, consistent, transparent, engaging, and aligned with culture and values.
• Ensure employer brand consistency across internal and external communications.
• Bring the Frasier brand to life through storytelling, messaging, social media, and team facing materials.

Engagement, Culture, Onboarding & Recognition (30%)
• Partner with Talent & Culture peers to execute and enhance onboarding programs for new hires.
• Ensure onboarding and in boarding experiences are welcoming, values-based, and culture-forward.
• Lead engagement initiatives including surveys, focus groups, listening sessions, and action planning.
• Analyze trends and partner with leaders to address opportunities that improve team member and resident engagement.
• Design and manage team member programs and meetings—including bi monthly All Teams meetings—focused on connection and organizational pride.
• Manage recognition and appreciation programs, including CCARE and birthday/anniversary acknowledgements.
• Stay current on industry best practices and continuously improve recognition and engagement efforts.

Program & Project Management (25%)
• Plan, coordinate, and execute team member experience and internal communication initiatives.
• Develop project timelines, work plans, and success measures.
• Track outcomes, report progress, and recommend improvements.
• Support planning and execution of team celebrations, All Teams meetings, and engagement events.
• Design meeting agendas, content, and flow to build connection, clarity, and alignment.

Learning & Development Program Management (25%)
• Partner with the Chief Talent & Culture Officer and Director of Advancement on education, training endowment, and well-being strategies.
• Provide project plans for implementation of learning and development initiatives and benefit-related content.
• Translate Talent & Culture content into accessible materials for team member learning.
• Develop and deliver communication plans for learning and development rollouts.
• Manage and administer the Relias learning management system.

Relationships, Confidentiality & Operational Excellence – Always
• Build trusted cross functional relationships.
• Partner closely with the Talent & Culture, Advancement, Communications, and Administration teams.
• Maintain the highest level of confidentiality and discretion.
• Exercise sound judgment in leader level discussions and decision-making.
• Demonstrate professionalism, reliability, and follow through.
• Uphold organizational values in daily work and communication.

HERE'S WHAT YOU’LL NEED

• 7+ years in Employee Experience, Internal Communications, HR, Organizational Development, Engagement, or related fields.
• Experience managing programs and communications; experience in healthcare, senior living, hospitality, or mission‑driven organizations preferred.
• Proficiency with Microsoft Office Suite; familiarity with SharePoint.
• Ability to use marketing tools such as Canva or Publisher.
• Comfort navigating social media platforms (LinkedIn, Instagram, Facebook).
• Strong written and verbal communication skills.
• Bachelor’s degree in Human Resources, Business, Marketing, Communications, or related field.
• Understanding of general HR and communication practices, with knowledge of Learning & Development approaches.

WHAT MAKES YOU SUCCESSFUL HERE

Execution & Results
• Manages timelines, priorities, and resources effectively.
• Works independently with strong ownership from planning to completion.
• Handles multiple responsibilities with accuracy and follow-through.
• Delivers high quality, consistent results.
Thinking & Reasoning
• Anticipates needs and proactively addresses risks and challenges.
• Uses sound judgment, navigating change and ambiguity.
• Thinks strategically with an understanding of organizational impact.
• Approaches problems with practical, solutions focused thinking.
Relationship Building
• Builds trusted relationships with leaders and team members.
• Collaborates effectively across functions.
• Maintains a calm, confident, approachable presence.
Communication & Influence
• Communicates clearly, thoughtfully, and with the right tone for each audience.
• Tailors messaging for leaders, teams, and stakeholders.
• Inspires team members through effective communication.
• Listens actively to understand feedback, concerns, and needs.

Applications will be accepted through February 16, 2026, or until the position is filled.

WHAT WE DO
We proudly support nearly 500 residents with a full continuum of care, including independent living, assisted living, memory support, skilled nursing/long-term care, and a holistic approach to wellness. With a rich history of providing exceptional services, Frasier is founded on trust, care, and innovation. While we honor our past, we are deeply committed to shaping the future—continuously evolving to meet the needs of our community through progressive practices and forward-thinking initiatives. These principles shape a supportive and enriching environment for both residents and team members.
Frasier is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We actively work to provide reasonable accommodations to ensure employees can successfully meet the requirements of their roles. We encourage applications from individuals of all backgrounds and experiences.