Talent Development Apprentice

This role will be reporting into a more experienced member of staff who will guide you through your apprenticeship. In the role you will be working with and supporting the team to meet their objectives while maintaining your own professional development.

• General Admin duties (photocopying, typing notes/reports) 
• Diary management including booking meeting rooms, travel, accommodation and events
• Document control and data entry (scanning and uploading documents/filing)
• Processing E1 orders / invoicing and Purchase card reconciliation
• Able to manage e-mails and answer enquiries
• Interacting and building relationships with stakeholders either by phone, email or in person 

• Working towards formal qualification (keeping a work diary outlining your training progress throughout your apprenticeship)

   

What does joining an apprenticeship at Costain offer you?

There are a wide range of apprenticeships available both in levels of qualification, and in length of study.  At Costain we have a variety of apprenticeships on offer working on projects around the UK in sectors including nuclear, highways, rail, water, airports and tunnels and with a number of partners and joint ventures.
When taking on one of the many apprenticeships offered by Costain you will be supported by your project line manager and team, The Costain Early Careers Team, and the training provider of your academic qualification.  The training provider may be a college, a university or even an independent training provider.

At your interview you will discuss the level of qualification on offer.   At this time, we may not know which training provider you will be registered with but either before or in the early weeks of your apprenticeship, the Early Careers Team will register you with a suitable training provider who can support the delivery of your qualification.  Being an apprentice means you will work both on-the-job with your project at site, and off-the-job at with the provider.

You will be supported throughout your apprenticeship by your local team and line manager, and you will be given time to carry out your studies with the provider etc.  Your on-the-job training will be in line with the work available on site but will afford the opportunity to ensure that you are given on site experience required to meet the technical and competency levels in order to achieve your apprenticeship goals.

This is a level 3 Apprenticeship, the duration of this apprenticeship is typically around 18 - 24 months

Knowledge, Skills, Behaviours and Experience 

Essential 

• Good Microsoft Office skills
• Able to prioritise/time management
• Organised
• Team player
• Adaptability
• Trustworthy
• Integrity
• Confidence to question/clarify tasks 
• Motivated
• Communicating clearly, both written and verbally  
• Quick learner 

Desirable

• Innovative
• Someone who is creative, with a keen interest in the latest technology  
• Someone that enjoys challenges and problem solving in their day-to-day work  

Knowledge

• Business Understanding: Understands the structure of the organisation; the products and services it delivers; the external market and sector within which it operates; where their role fits in the organisation; the ‘Values’ by which it operates and how these apply to their role.
• HR Legislation and Policy: Basic understanding of HR in their sector and any unique features. Good understanding of HR legislation and the HR Policy framework of the organisation. Sound understanding of the HR Policies that are relevant to their role. Knows where to find expert advice.
• HR Function: Understands the role and focus of HR within the organisation; its business plan / priorities and how these apply to their role.
• HR Systems and Process: Understands the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by the organisation.

Skills

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Behaviours

• Honesty & Integrity: Truthful, sincere and trustworthy in their actions. Shows integrity by doing the right thing. Maintains appropriate confidentiality at all times. Has the courage to challenge when appropriate.
• Flexibility: Adapts positively to changing work priorities and patterns when new tasks need to be done or requirements change.
• Resilience: Displays energy and enthusiasm in the way they go about their role, dealing positively with setbacks when they occur. Stays positive under pressure.

• Equivalent of 5 GCSEs, grades A*-C or 9-4, including Maths, Science and English