Supervisor, Talent Development & Culture

Accepting Applications until 6/25/2026.

ESSENTIAL FUNCTION OF THE POSITION

• Lead training strategies including design, implementation, and continuously improve adult-centered learning programs.
• Ensure training is engaging, experiential, and applicable, incorporating adult learning principles and addressing diverse learning styles and workforce needs.
• Integrate diversity and inclusion into all training content, delivery, and evaluation; promote culturally responsive, trauma-informed, and accessible learning environments.
• Align learning strategies with talent management, culture initiatives, and change efforts to strengthen overall workforce effectiveness.
• Measure training effectiveness using and leverage data, observations, and assessments, to improve learner outcomes, behavior change, organizational performance, and drive continuous improvement, and inform strategic decisions.
• Oversee development and delivery of high-quality clinical and non-clinical training aligned with behavioral health best practices, workforce skill requirements, and enhance overall effectiveness.
• Partner with leadership and stakeholders to assess learning needs and align training initiatives with organizational goals.
• Maintains expertise in regulatory requirements and industry trends, ensuring learning strategies remain compliant and aligned with evolving expectations.
• Ensure all training programs comply with applicable behavioral health regulations, accreditation standards, and internal policies.
• Support onboarding, continuous learning, and change management initiatives that reinforce organizational culture, engagement, and professional growth.
• Utilize Learning Management Systems (LMS) and Human Resource Information Systems (HRIS) to manage training delivery, track completion and compliance, and analyze workforce development data.
• Manage external vendor relationships, including participating in selection, coordination, and evaluation of training providers, ensuring alignment with organizational goals, quality standards, and budget expectations.
• Deep understanding of and demonstration of Diversity, and Inclusion practices in the workplace
• Supervise and develop trainers (clinical and non-clinical), fostering an inclusive, high-performing, and psychologically safe team environment, providing guidance and coaching to the team members and facilitators to ensure high-quality, effective delivery across in-person, virtual, and blended environments.

MINIMUM REQUIREMENTS:

• Bachelor degree or equivalent experience
• 7+ years of experience demonstrated L&D and/or Training experience in a paid role
• 2 years of experience in an L&D or Training leadership role
• 3 years demonstrated experience working in and facilitating Diversity and Inclusion in a workplace environment

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• SHRM-CP, PHR, SHRM-SCP, or SPHR certification preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively to multiple audiences.
• Progressive experience in Learning & Development, Organizational Development, or Talent Development, with demonstrated success leading enterprise or large-scale learning initiatives.
• Strong experience in program strategy, design, and execution across multiple learning modalities (e.g., instructor-led, virtual, digital, blended).
• Demonstrated knowledge and experience with ADDIE, Kirkpatrick model, LEAN, and other L&D learning tools
• Excellent interpersonal and communications skills to allow development of collaborative and sustainable working relationships with persons at all levels of the organization, practicing honesty and integrity.
• Demonstrated ability to compromise effectively when it is in the best interest of the organization and makes sound business sense.
• Ability to compile and analyze complex data.
• Ability to think critically, independently and make good decisions on behalf of the organization.
• Demonstrated project management skills with the ability to multi-task and balance numerous priorities in a fast paced, deadline-oriented environment.
• Ability to maximize efficiency by developing new procedures and methods.
• Experience working in complex, cross-functional environments with the ability to balance enterprise consistency and business-specific needs.
• Current knowledge of applicable federal, state, and local laws and regulations.
• Proficiency with Microsoft Office, PowerPoint, and Excel
• Ability to analyze complex data
• Excellent customer service skills.
• Ability to communicate effectively in English, in both written and verbal forms.

Essential functions are the basic job duties that a team member must be able to perform, with or without reasonable accommodation.

SENSORY/PHYSICAL/MENTAL REQUIREMENTS

Sensory:

• Speaking; hearing (with or without assistance); near vision, far vision, depth perception, peripheral vision (with or without assistance); touch; smell; and balance.

Physical:

• Extended periods of sitting, computer use, talking and possibly standing
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion
• Frequent torso/back static position; occasional stooping, bending and twisting
• Some kneeling, pushing, pulling, lifting and carrying (not over 25 pounds), twisting and reaching

MENTAL:

• Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations. Analytical/problem solving/critical thinking ability.
• Must be able to manage conflict, communicate effectively and meet time-sensitive deadlines.

WORK ENVIRONMENT

Ability to work a regular, full-time, Monday-Friday, Hybrid work schedule of in office (mandatory for onsite trainings, workshops, etc) and remote work, that is fast paced with frequent interruptions. Flexibility to work outside of traditional business hours as needed to support 24/7 business units occasionally. Travel throughout the Greater Seattle and surrounding areas.

PROTECTED HEALTH INFORMATION (PHI) ACCESS

All information (written, verbal, electronic, etc.) that a team member encounters while working at Sound is considered confidential. Sound team members may encounter protected health information in the regular course of their work. This position may be exposed to and required to deal with highly confidential and sensitive material and must adhere to Sound policies, guidelines, and all applicable laws and regulations at all times.

LIMITATIONS AND DISCLAIMER 

The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team Members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an at-will basis.

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost.
• Life Insurance (2x annual salary + additional $25,000): paid by Sound
• Long Term Disability Insurance (60% monthly salary): paid by Sound
• Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested.
• Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
• Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year.
• Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
• EAP: Employee Assistance Plan
• Vacation: 18 days per year, increasing with years of service
• Holidays: 9 days per year
• Sick Leave: 12 days per year
• Bereavement Leave: for death in the family
• Parking: Free at all Sound sites
• Training: Free in-house professional training and $400 annually + 3 paid days approved off-site training
• Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service

#IND