Strategic Workforce Planning Specialist
The Citco GroupAbout Citco:
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration (AuA), we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Citco Group provides services to our Citco Group of Companies and helps business to succeed in client service excellence.
The Citco HR function comprises of five teams that collaborate to support business operations: Talent Acquisition, Learning & Development, Reward, People Operations and HR Business Partners. We are now evolving this model by introducing Strategic Workforce Planning as a new, enterprise capability within HR.
Responsibilities
Your role:
The Strategic Workforce Planning Specialist will play a key role in supporting Citco's enterprise Strategic Workforce Planning capability, helping to ensure the organization has the right capacity, capabilities, locations, and cost structure to deliver its business strategy over the short, medium, and long term.
The role contributes to forward-looking workforce insights and scenarios that inform decision-making across the organization.
This is a unique opportunity to be part of building Citco's Strategic Workforce Planning capability from the ground up, contributing to how workforce decisions are made across a complex, global organization. The role offers an opportunity to contribute to meaningful workforce planning initiatives, introduce data-led thinking, and support evidence-based decision-making across the organisation.
The successful candidate will have the chance to make a real impact, contributing to a function that delivers valuable insight, supports strategic outcomes, and grows with the business.
Strategic Workforce Planning
Collaborate with business units to support the development of annual workforce plans that reflect operational priorities
Participate in workforce planning sessions with stakeholders, helping to gather inputs and validate assumptions
Translate business plans into workforce demand and supply scenarios to inform decision-making
Analyse workforce data and present findings to support recommendations for hiring, redeployment, upskilling, or restructuring
Support the alignment of workforce planning outputs with budgeting, forecasting, and planning cycles
Assist with change management and transition planning activities
Workforce Analytics and Insights
Define and own workforce planning metrics and dashboards
Identify workforce risks and constraints (critical skills, capacity gaps, succession exposure)
Monitor progress against agreed workforce plans
Gather and analyse internal workforce data alongside external labour-market intelligence
Qualifications
About You:
5+ years’ experience in workforce planning
Proven track record building workforce forecasting models and scenario planning
Proficiency in workforce planning methodologies, analytics tools and databases
Strong statistical analysis with expertise in data visualisation, and executive-level presentation
Experience working in a complex, matrixed or global organization
Experience in financial services, fund administration, or professional services environments is advantageous
Ability to communicate data-driven insights clearly to a range of stakeholders
Core skills
Advanced analytical thinking with a good understanding of business and financial context
Solid knowledge of workforce planning and scenario modelling
Strong data storytelling and visualisation skills
Excellent communication and stakeholder engagement skills
Organised and detail-oriented with excellent project management skills
Our Benefits
Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.