Sr. Talent Acquisition Manager

Position Summary

The Senior Recruitment Manager – Volume Hiring will lead and oversee end-to-end recruitment operations focused on high-volume agent hiring for various BPO programs. This includes roles such as Customer Service Representatives (CSR), Technical Support, and Sales Associates. The role requires a leader who can drive large-scale hiring campaigns, manage sourcing teams, and collaborate closely with operations and HR to ensure timely and quality talent delivery.

Key Responsibilities

• Lead and manage the Volume Recruitment team responsible for sourcing, screening, and hiring frontline agents across multiple lines of business.

• Develop and execute strategic hiring plans to meet aggressive hiring targets within defined timelines.

• Partner with Operations, Workforce Planning, and HR to forecast manpower needs and ensure alignment on hiring priorities.

• Optimize sourcing strategies through digital channels, employee referrals, job fairs, and partnerships with local schools and government agencies.

• Monitor recruitment performance metrics (throughput, fill rate, time-to-fill, and quality of hire) and provide regular progress reports to leadership.

• Drive continuous improvement in recruitment processes, ensuring compliance with company standards and labor laws.

• Manage vendor relationships, recruitment budgets, and external partnerships for talent acquisition support.

• Coach, develop, and mentor a team of recruiters and sourcing specialists to build capability and ensure performance excellence.

• Represent eClerx in talent attraction initiatives and employer branding activities to strengthen market presence.

Qualifications

• Bachelor’s Degree in Human Resources, Psychology, Business Administration, or a related field.

• Minimum of 8–10 years of recruitment experience in the BPO industry, with at least 3–5 years in a leadership or managerial role handling volume or agent hiring.

• Strong background in hiring for Customer Service, Technical Support, and Sales profiles.

• Proven ability to manage high-volume hiring operations and deliver under tight timelines.

• Excellent stakeholder management and communication skills.

• Strong analytical and reporting skills with the ability to use data for decision-making.

• Flexible, strategic thinker with a hands-on approach and a collaborative leadership style.

Work Setup

• Onsite at eClerx, Northgate, Alabang, Muntinlupa City