Service & Interaction Design Consultant - Emiratization & UAE Talent Development | Song

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, Song, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 750,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture Song

At Accenture, Service & Interaction Design are at the heart of our design process. Our Service & Interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.

The Service & Interaction Designer contributes to interaction design and service design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

Job description:

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Participate in and occasionally lead Service & Interaction Design activities, including client workshops, user interviews, and creative brainstorms.
• Explain and discuss design decisions eloquently and give design feedback.
• Manage some Service & Interaction Design activities at the project level.
• Own some Service & Interaction Design deliverables.
• Frame and tell the story of design solutions. Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
• Be a Accenture ambassador, attending and helping to plan studio and community events, workshops, and conferences.

Qualifications:

• 3-5 years of in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices.
• Bachelor’s degree or equivalent experience in a related field.
• Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.
• Understanding of several areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
• Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
• Familiarity with rapid prototype methods, ranging from paper sketching to digital prototypes.
• Preparedness for being part of teams who focus on user-centered design practices to develop new products and services.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.