Senior Workforce Planning Analyst

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Job Posting Title

Senior Workforce Planning Analyst - Remote

Job Description

The Senior Workforce Planning Analyst is responsible for analyzing, modeling and reporting for a multi-channel workflow queue movement environment.

Responsibilities

• Model, analyze and develop reports for Operations departments (i.e., volume, rate, and workload forecasting and trend analyses)
• Lead the assessment and analysis of planning and workflow improvement, RTA and scheduling, long range forecasting, budgeting and hiring plans and operational strategic planning initiatives
• Partner with department leaders to develop budget staffing requirements
• Develop employee, supervisor, department and Operations level production reporting
• Provide feedback, coaching and training to support Associate and Workforce Planning Analyst development
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required

• 5 years of work experience in data or statistical analysis in a production, call center or pharmacy environment
• Experience with Workforce planning software (IEX, VERINT, NICE)

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Ability to develop presentations for senior level management
• Ability to lead and direct department activities

Preferred Qualifications

• Work experience in workforce management
• Work experience in scheduling and RTA
• Work experience with Genesys
• Advanced experience with Excel
• Experience presenting to senior leadership
• Leadership/people management experience

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $66,000.00 - $106,000.00 based on experience and skills.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.  

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.