Senior Manager, Provider Enablement Workforce Planning

The Senior Manager, Provider Enablement Workforce Planning is responsible for leading workforce planning for Provider Enablement functions, including long‑term planning, short‑term planning, and resource management. This role ensures the right staffing strategies are in place to support Claim Enablement programs—such as quality audit programs and training—and to expand workforce planning support across broader Provider Enablement functions, including Provider Call and Network Operations.

The role partners closely with Enablement leadership, Operations, Finance, and Workforce Planning peers to translate business strategy into scalable, executable capacity plans that support quality, productivity, and financial outcomes across enablement functions.

Key Responsibilities

• Lead end‑to‑end workforce planning for Provider Enablement functions, including long‑term forecasting, short‑term planning, and ongoing resource management.
• Develop and maintain capacity models to support Claim Enablement programs, including quality audit activities, training, coaching, and operational readiness.
• Translate business demand, productivity assumptions, and program requirements into actionable staffing and capacity plans.
• Partner with Enablement and Operations leaders to anticipate demand changes driven by program expansion, regulatory requirements, or operational strategy.
• Provide oversight of short‑term and monthly capacity planning cycles, including variance analysis and risk identification.
• Manage resource allocation across multiple enablement work types, ensuring alignment to priorities, skill requirements, and service objectives.
• Lead the expansion of workforce planning capabilities across broader Provider Enablement, including Provider Call and Network Operations.
• Deliver clear insights and recommendations on staffing risks, trade‑offs, and mitigation strategies.
• Lead and develop workforce planning team members supporting Enablement functions.
• Drive continuous improvement of planning models, processes, and tools to improve accuracy, transparency, and agility.
• Partner with Finance to support budget planning, forecasting, and financial impact assessments related to staffing changes.
• Participate in operational and planning forums, providing workforce planning expertise to support decision‑making.

Required Qualifications

• High School Diploma required, Bachelors degree strongly preferred.
• 5 years of workforce planning, capacity planning, or workforce management experience.
• 5 + years experience with Claim Enablement programs, including quality audit or training functions.
• 5 + years direct people leadership experience.
• Demonstrated experience leading long‑term planning, short‑term planning, and resource management functions.
• Strong analytical skills with experience building and maintaining capacity and forecasting models.
• Experience supporting enablement, quality, training, or back‑office operational functions.
• Proven ability to partner effectively across Operations, Finance, and Enablement leadership.
• Experience supporting healthcare, provider operations, or regulated environments.

• Experience expanding workforce planning support across new operational areas.
• Advanced proficiency with workforce planning and analytics tools.
• Experience working in matrixed or multi‑partner environments.

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 104,400 - 174,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.