Senior Manager, Employee Engagement and Recognition

JOB SUMMARY

The Sr. Manager STAR Events and Communication, leads the company’s vision and objectives through the management, development and marketing of strategic internal communications and events. This manager establishes the company culture by creating communication tools, avenues and events. The Sr. level role is the SME on the production of all hotel-wide communications relayed to employees through email templates, memos, fliers, posters/signage, intranet and communication stations. Additionally, is responsible for the creative development and execution of internal communications and event concepts. Directs the daily activities and performance of the Employee Communications team. The Sr. Manager of STAR Events and Communications will lead in modernizing communication tools and methods based on research and industry trends. Develop communication resources within established budgetary restraints and with fiscal responsibility.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor's degree in Communications or related major; 2 years’ of experience in human resources, management operations, or related professional area.

OR

• 2-year degree in Communications or related major; 4 years’ experience in human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Leading Hotel-Wide Internal Communication

• Establishes the production of all hotel-wide communications relayed to employees through email templates, memos, fliers, posters/signage, intranet and communication stations.

• Monitors the daily activities and performance of the Employee Communications team.

• Prepares internal messages on behalf of property senior leadership including memos, recognition letters, invitations, and presentations for events such as leader’s outings, STAR rallies, and Leadership Team meetings.

Managing Employee Communication and Event Production

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

• Plans and apportions work amongst employees with clear direction on the techniques to be used,

Managing Employee Communication Goals

• Audits departmental recognition and communication tools to ensure alignment with key cultural messages.

• Plans and controls the budget.

• Appraises employee productivity and efficiency for the purpose of recommending promotions or other changes in status.

Ensuring and Providing Development of Communication Resources

• Updates communication tools and methods based on research and industry trends.

• Creates hotel publications requiring research, interviews, photography, writing, formatting, design, printing and distribution.

• Develops in-depth PowerPoint presentations (incorporating music, video and photos) and scripts, directs and produces videos to be featured at events.

• Creates clear expectations and parameters for Room duties.

• Facilitates the development of creative solutions to overcome obstacles and monitors implementation to continually improve guest satisfaction results.

• Advises leaders and employees on departmental and hotel-wide communication issues. Sends property-wide leader communications and refines their messages.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees.

• Directs the work of employees.

• Sets and adjusts employee’s rates of pay and hours of work.

• Handles employee complaints and executes disciplinary action as needed.