Senior Director, Change Management and Associate Engagement

Job Summary  

As part of Marriott’s Change Management and Associate Engagement team, the Senior Director, Change Management and Associate Engagement plays a pivotal role in advancing enterprise-wide transformation and elevating the associate experience. This leader will serve as a trusted change advisor, partnering across HR Centers of Excellence (COEs), including Associate Development, Talent Management, and Organizational Capability, to support the successful design and implementation of high-impact strategies that reshape how Marriott develops talent, builds leadership capability, and delivers learning at scale.  

In addition to leading end-to-end change management and associate engagement strategy across priority initiatives, this position will support the preparation of Board-level materials and strategic updates on behalf of Human Resources. The role demands a high degree of cross-functional collaboration, strategic thinking, and executive presence. The Senior Director will also manage a high-performing team, cultivating a culture of curiosity, courage, and connectedness, empowering team members to grow, challenge the status quo, and work boldly and collaboratively in support of Marriott’s transformation.  

Key Responsibilities  

Change Management Leadership  

• Lead change management strategy, planning, and execution across global learning, talent, and capability-building programs.  

• Translate HR and business priorities into comprehensive change and engagement plans that accelerate adoption and sustain impact.  

• Guide senior stakeholders through the change journey with clear messaging, alignment, and sponsorship strategies.  

• Build repeatable frameworks and scalable toolkits that support organizational change across disciplines and business units.  

• Conduct impact assessments, readiness analyses, stakeholder interviews, and journey mapping to inform tailored interventions.  

• Define and monitor adoption, utilization, and sustainment metrics to measure success and enable course correction.  

Associate Engagement & Communications  

• Design and deliver associate engagement strategies for transformational HR and enterprise initiatives.  

• Develop compelling communications tailored for a range of audiences; from senior executives to frontline associates, leveraging storytelling and digital engagement tools.  

• Manage internal platforms and communication assets, including MGS presence, DLZ activations, toolkits, and cascade materials.  

• Integrate data and insights from Talent Analytics to inform messaging and enhance engagement effectiveness.  

• Equip leaders and people managers to serve as effective communicators and champions of change.  

Executive & Board-Level Support  

• Prepare high-impact presentations, reports, and briefings for Board meetings and senior leadership updates, on behalf of the CHRO and EVP, Global Operations Services.  

• Ensure complex strategies and progress updates are communicated in a clear, concise, and visually compelling manner.  

• Coordinate input across stakeholders to align narratives and deliver polished, timely submissions that reflect Marriott’s people and operational priorities.  

Cross-Functional Influence  

• Serve as a connector across HR COEs and broader business functions to align change and engagement strategies.  

• Provide coaching and consultation to initiative owners and project teams on change enablement and communications best practices.  

• Collaborate with regional HR and business teams to localize strategies and support implementation across markets.  

Candidate Profile  

Required Experience & Qualifications  

• 8+ years of progressive experience leading large-scale, enterprise-level change efforts preferably within HR, learning, or talent development domains.  

• Demonstrated success in driving change for complex, global initiatives such as system implementations or learning transformations.  

• Strong experience in preparing and presenting executive-level materials, including for Board or C-suite audiences.  

• Deep knowledge of organizational behavior, stakeholder dynamics, and change communication principles.  

• Proven ability to consult and influence senior leaders in matrixed environments; hospitality industry experience preferred.  

• Bachelor’s degree required; advanced degree in Organizational Development, Business, Communications, or a related field strongly preferred.  

Skills & Attributes  

• Expert-level knowledge of change management methodologies and their practical application.  

• Exceptional written and verbal communication skills, with a focus on strategic storytelling and executive communications.  

• Enterprise-wide thinker with an ability to simplify complexity and align cross-functional efforts.  

• Data-driven mindset; experience using insights to guide decision-making and improve engagement.  

• Collaborative, inclusive leader with high emotional intelligence and organizational savvy.  

• Results-oriented, detail-driven, and comfortable navigating ambiguity and shifting priorities.