Project Manager (Employee Engagement/Communications)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business Engagement and Communications. Key responsibilities of the job include partnering with the business to develop a plan to drive employee engagement and support all communications and executive presentations within the bank guidelines. Job expectations include overseeing engagement and communications projects, using appropriate tools to drive project completion.

Responsibilities:

• Serve as the Line of Business representative within the Client Services Benefits & Well‑Being and Site Events & Recognition pillars, ensuring active participation, strategic alignment, and consistent communication.

• Lead and support site engagement champions to drive engagement initiatives across both frontline and horizontal teams.

• Manage the Client Services Recognition Program, including award submission coordination and program oversight.

• Monitor recognition program participation and Global Recognition Program (GRP) utilization across Line of Business, ensuring effective and compliant resource use.

• Promote and drive eCard participation to achieve the organizational goal of 90%+ engagement.

• Track and report GRP participation metrics, including eCard usage and other recognition activities.

• Plan and facilitate key engagement events such as Fireside Chats and Lunch & Learns.

• Increase visibility and participation in enterprise initiatives, including the Get Active Challenge.

• Promote the use of digital boards and Line of Business newsletters to enhance communication and engagement.

• Lead the development and execution of the 2025 Engagement Survey strategy, including goal setting, action planning, and monthly leadership updates.

• Own the review and remediation process for 2025 Engagement Survey comments, ensuring meaningful follow‑through.

• Develop and manage the 2026 Engagement Survey participation strategy.

• Contribute content to joint peer Line of Businesses communications, including newsletters and updates.

• Recommend and encourage Best Demonstrated Practices (BDPs) for Resets 2.0 and SIT Time for our agents.

• Maintain strong working knowledge of BAC communication standards, templates, and governance, and encourage consistent adoption across the organization.

• Own the end‑to‑end process for Line of Business communication, including content development, distribution, and continuous improvement.

• Create, update, and maintain presentation materials and decks supporting leadership communication needs.

• Develop and manage the Unplanned Communication Strategy for Line of Business to ensure timely, accurate, and coordinated messaging.

• Oversee strategy, content creation, and maintenance for the Line of Business digital board communication platform.

• Manage content and updates for Manager Central, Associate Central, and the TM Portal, ensuring information remains current, clear, and aligned with business priorities.

Required Qualifications

• 3–5+ years of experience in employee engagement, communications, program management, HR, operations, or a related field.

• Demonstrated experience managing engagement or recognition programs.

• Strong understanding of employee recognition frameworks, engagement measurement, and participation-driving strategies.

• Proven ability to lead event planning and execution (e.g., town halls, fireside chats, Lunch & Learns).

• Ability to serve as a representative for a Line of Business (LOB) across enterprise engagement groups or pillars.

• Proficiency with MS Office

Desired Qualifications

• Experience developing and executing communication strategies for diverse audiences (frontline, leadership, horizontal support teams).

• Prior experience supporting organizational engagement surveys, action planning, or employee experience initiatives is strongly preferred.

• Proven track record coordinating cross‑functional teams and influencing without direct authority.

• Familiarity with communication governance, brand standards, and content approval processes.

• Experience managing digital communication channels such as newsletters, intranet pages, digital boards, or portals.

• Experience supporting or leading engagement champions or similar advocacy groups.

• Demonstrated ability to partner with enterprise teams, HR, communications, and site leadership.

• Exceptional written and verbal communication skills; ability to translate complex topics into clear, actionable messaging.

• Strong editing and content‑development capabilities for leadership decks, newsletters, portals, and digital platforms.

• Ability to tailor messages for different audiences (agents, managers, executives, peer LOBs).

• Skilled in developing structured, timely unplanned or rapid‑response communications.

• Strong organizational and planning skills to manage multiple initiatives simultaneously (recognition programs, engagement surveys, events, communications).

• Ability to build, track, and report metrics—eCard usage, GRP participation, engagement survey actions, etc.

• Competence in owning end‑to‑end processes for recurring programs (recognition, engagement surveys, communication rhythms).

• Strength in coordinating award submissions, program governance, and oversight.

Skills:

• Written Communications

• Drives Engagement

• Active Listening

• Problem Solving

• Collaboration

• Controls Management

• Issue Management

• Project Management

• Change Management

• Policies, Procedures, and Guidelines Management

• Process Management

• Process Performance Measurement

• Prioritization

• Process Design

• Process Mapping

For internal employees; participation in a work from home posture does not make you ineligible to post.

Shift:

Hours Per Week: