Program Lead (Employee Engagement and Internal Communications)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. 

We are seeking a strategic, creative, and mission driven professional to shape how teammates across Client Protection stay informed, engaged, and connected. This role focuses on employee engagement communications and day-to-day Line of Business messaging—helping teammates understand our priorities, culture, and how their work supports it all.

The ideal candidate is an exceptional storyteller, strong collaborator, and proactive partner who understands how communications can shape culture, drive clarity, and build trust and engagement across a complex organization.

Responsibilities:

Strategic Execution

• Lead execution of engagement communications strategy that helps teammates understand priorities, feel connected to our mission, and see how their work makes an impact

• Serve as a trusted advisor to senior leaders on messaging, sequencing, and channels

• Ensure communications reinforce Client Protection culture, values, and business objectives while building connection, energy and trust across the team

​Content Development & Execution

• Own the end-to-end lifecycle, from content development to delivery—continually improving how we inform and engage teammates

• Create clear, engaging content across internal channels, including emails, intranet features, digital boards, leadership messages, resource packages, etc., ensuring adherence to Enterprise Standards and an audience-based approach

• Leverage Copilot Integration & Adoption to enhance content efficiency, quality, and scalability

Content Delivery

• Drive engagement and adoption of digital communication channels for our teammates including, but not limited to digital boards, newsletters, Teams/OneDrive, Flagscape, and other enterprise tools

• Create digital board content and support digital delivery for multiple core-site locations

• Maintain and redesign Client Protection Flagscape content to ensure relevance, clarity, and consistent user experience

• Ensure alignment with Bank of America standards, templates, and governance requirements.

• Deliver accurate, timely, and coordinated messaging during urgent or unexpected events

• Partner with enterprise teams, corporate communications, HR, Academy, operations, and site leadership to ensure cohesive messaging

Continuous Improvement

• Monitor effectiveness using engagement metrics, analytics, and employee feedback

• Use insights to refine, adjust tactics, and strengthen overall engagement impact

Why This Role Matters

• You’ll shape how thousands of teammates experience engagement and inclusion every day

• Your work will directly influence engagement, trust, and connection across the organization

• You have visibility and the opportunity to influence how leaders communicate with their teams

• This is a role where strategy meets creativity to deliver real impact

Required Qualifications:

• 2+ years of expert level MS Office skills in PowerPoint (executive-level storytelling & visuals), Excel (formulas and pivot tables), and MS Word

• 2+ years of demonstrated ability to influence without authority and lead cross-functional teams to desired outcomes

• 2+ years of experience delivering engagement programs or project management

• Proven experience developing and executing content for diverse audiences—frontline, leadership, and horizontal partners

• Ability to work seamlessly within small, dedicated team—building strong relationships, collaborating closely, and contributing reliably to shared goals

• Familiarity with communication governance, brand standards, templates, and approval processes

• Aptitude for translating complex topics into clear, actionable content and messages

• Ability to drive enterprise and Line of Business priorities through effective messaging and storytelling

• Early adopter of MS Copilot with clear understanding of how to write moderate to advanced prompts

Desired Qualifications:

• 5+ years of experience in communications, employee engagement, project/program management, or related fields

• Experience managing digital communication channels (newsletters, Flagscape, digital boards etc.)

• Experience with enterprise platforms and communication publishing tools

• Expertise in managing SharePoint sites, content management and analytics

Skills:

• Process Design

• Program Management

• Project Management

• Reporting

• Strategy Planning and Development

• Issue Management

• Oral Communications

• Presentation Skills

• Prioritization

• Problem Solving

• Performance Management

• Process Performance Management

• Process Simplification

• Risk Management

• Workforce Planning

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$78,000.00 - $112,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.