People Ops Specialist

About the role

We're looking for a detail-oriented, people-first People Operations Specialist to join our team here at DFTBA!

DFTBA helps creators make a living by creating and selling high-quality products and services for their communities and supporters. Every creator, every product, and every sale matters — and none of it happens without great people behind the scenes. We're looking for someone who thrives on keeping things running smoothly, genuinely cares about the employee experience, and brings professionalism and warmth to every interaction. If you're an HR professional who loves building relationships, solving problems, and making workplaces better, we'd love to meet you!

What you'll do

• Administer and maintain HR policies in compliance with federal, state, and local employment laws, including wage and hour regulations, leave administration, and workplace safety requirements.
• Coordinate and process biweekly payroll.
• Administer employee benefits programs, including health insurance, retirement plans, leave programs, and employee perks.
• Support managers with performance documentation, corrective action, policy interpretation, and performance review coordination.
• Partner with hiring managers on recruitment activities, including job postings, interview scheduling, and candidate communication.
• Coordinate onboarding to ensure new employees feel welcomed and prepared, with clear training on culture, policies, and role expectations.
• Administer leave of absence programs across all states where employees work, ensuring compliance, clear communication, and accurate documentation.
• Respond to employee workplace concerns with professionalism, discretion, and confidentiality, escalating complex matters to the Director of People Operations as appropriate.
• Support employee engagement initiatives, including surveys, recognition efforts, and feedback processes.
• Organize company-wide and team-specific events — virtual and in-person — to foster camaraderie and connection.
• In partnership with the Director of People Operations, maintain a positive and collaborative working relationship with the DFTBA Workers Union, supporting consistent CBA application and acting as a reliable, trustworthy point of contact for union-related questions and concerns.
• Identify opportunities to improve hiring, onboarding, and employee experience processes.

Qualifications

• 3+ years of experience within an HR function.
• Strong relationship builder with excellent interpersonal, communication, and conflict resolution skills.
• Ability to manage sensitive situations with discretion, professionalism, and confidentiality.
• Solid knowledge of fundamental HR concepts, policies, and employment law.
• Familiarity with HRIS and payroll systems (e.g., Rippling, ADP, BambooHR).
• Proficiency in Google Suite, particularly Google Sheets and Google Drive.
• Experience working in a unionized environment preferred.

More about the role

Job Title: People Operations Specialist

Status: Full Time, Exempt

Benefits Provided: Fully paid medical, dental, vision and other ancillary insurance (including company paid short- and long-term disability), generous paid time off, 12 paid company holidays, and 5% 401k match.

Reports to: Director of People Operations

Supervisory Position: No

Location: Missoula, MT 59808 (Hybrid eligible after 90-day onboarding — one remote day per week)

Starting Salary Range: $65,000-$80,000 DOE

This position is not eligible for inclusion in the DFTBA Workers Union bargaining unit. All offers are contingent upon a background and credit check via Checkr.

To learn more about DFTBA and Good Store, visit our websites: https://store.dftba.com/ and http://good.store/