People Operations Team Leader

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

People Operations Team Lead is responsible for People Operations activities across the EMEA region. This role ensures smooth execution of employee administration, benefits, and compliance processes. The position also provides leadership and guidance to the regional Employee Experience team and directly reports to Regional Head of POP.

Job responsibilities:

• Collaborates with POP leaders and key stakeholders to co-create and execute POP strategy in dedicated area, aligned with the organization's goals and long-term vision.
• Hires, trains and manages a team of 6 POP professionals (People Generalists/ Employee Administration Specialists) to fulfill business objectives. Ensure high productivity, engagement and retention within the team. Delegate tasks, set clear objectives, monitor the progress and performance, and provide feedback to ensure professional growth and success.
• Act as the main point of contact for regional operations matters (Employee Administration, Benefits Management and HR Compliance) and ensure alignment with global People Operations policies and procedures.
• Lead change management efforts related to the implementation of POP programs, projects and initiatives in dedicated area, ensuring smooth adoption across the organization.
• Lead POP projects and initiatives in dedicated area. Provide inputs on employee needs to ensure alignment. Drive improvements of POP processes. Ensure smooth execution of POP processes in dedicated area.
• Ensures compliance with employment laws and company policies. Oversee review, update, and communication of company policies and procedures to employees within the business area.

Education & Experience

• Bachelor’s degree in Law.
• Minimum of 5 years of experience in People Operations, HR Administration, or a similar role, preferably in a multinational environment.
• Previous experience in leading or coordinating a small team is highly desirable.

Skills & Competencies

• A strong advantage is knowledge of employment law and HR compliance across multiple EMEA countries.
• Excellent organizational and coordination skills with attention to detail.
• Solid understanding of HR processes, employee lifecycle management, and benefits administration.
• Strong analytical and reporting skills; ability to interpret HR metrics and trends.
• Proactive, solution-oriented mindset with the ability to manage multiple priorities.
• Fluency in English (both written and spoken).
• Proven experience in using Workday or other HRIS platforms to manage employee data and HR processes. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.