People Operations - Talent Acquisition Enablement and Onboarding Manager

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a People Operations - Talent Acquisition Enablement and Onboarding Manager, you will play a pivotal role in managing the people lifecycle and overseeing the day-to-day operational tasks related to employee management. This includes activities such as onboarding, offboarding, payroll and benefits administration, and compliance with labor laws. Within our Internal Firm Services practice, you will be a primary HR point of contact, resolving and escalating inquiries as needed, and contributing to the smooth operation of HR processes and systems.

As a Manager, you will enhance your leadership style by motivating, developing, and inspiring others to deliver quality. You will be responsible for coaching and leveraging team members' unique strengths to meet client expectations. With your growing business knowledge, you will identify opportunities that contribute to the success of our firm. You are expected to lead with integrity and authenticity, articulating our purpose and values meaningfully. Embracing technology and innovation, you will enhance your delivery and encourage others to do the same.

In this role at PwC Acceleration Center Mexico, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will also mentor junior staff and develop skills outside your comfort zone, fostering a culture of continuous improvement.

Responsibilities

- Lead onboarding compliance and recruitment operations, including key background screening and personal independence requirements.

- Oversee and improve the joiner experience from offer acceptance through day one, including operational components such as interview scheduling, offer creation, background checks, and onboarding readiness.

- Partner closely with Talent Acquisition and other stakeholders to ensure effective handoffs, alignment, and service delivery.
- Managing the onboarding process to support employee transitions effectively
- Overseeing employee record-keeping and compliance with labor laws and regulations
- Addressing and resolving employee inquiries and issues in line with HR protocols
- Implementing HR processes and systems to enhance workforce support
- Analyzing and identifying opportunities for process improvement within HR operations
- Leading teams in executing HR-related transactions and administrative activities
- Mentoring team members to develop skills and enhance performance
- Utilizing HR software and metrics to drive data-informed decision-making
- Facilitating employee engagement strategies to foster a positive work environment
- Handling confidential information with discretion and professionalism
- Collaborating with stakeholders to align HR initiatives with business objectives

What You Must Have

- Bachelor’s degree in HR, Business, or a related field.

- At least 6 years of experience leading teams.

- Knowledge of People Operations and employee lifecycle management.

- Strong experience and skills related to technology, AI, automation and tools such as the Microsoft Power Platform are essential.

- Oral and written proficiency in English.

What Sets You Apart

- Understanding of onboarding operations and the post-offer-to-day-one experience.

- Leadership capability, including coaching and supporting teams.

- Strong stakeholder management and relationship-building skills.

- Project management capability, including tracking deadlines and managing multiple initiatives.

- Experience partnering with Talent Acquisition and understanding the talent acquisition lifecycle, including offers and hiring processes.

- Familiarity with metrics, SLAs, KPIs, and data-informed operational decision-making.
- Demonstrating proficiency in HR Software and HR Metrics
- Excelling in conflict resolution and stakeholder communications
- Utilizing analytical thinking for process improvement
- Managing employee engagement strategies effectively
- Embracing change and fostering inclusion
- Developing skills in employee data management and documentation administration

Travel Requirements

Up to 20%

Job Posting End Date