People Operations Specialist – Middle

Overview:

SOFTSWISS is hiring a People Operations Specialist to join our dynamic HR team. We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the Role:

In this role you will create a stable, understandable and accessible service for employees and managers on all issues related to HR cycles. Stability, convenience and support are the main priorities.

Key responsibilities:

• Processing employee requests:
  - Responses to standard and non-standard requests (Slack, Jira, etc.)
  - Support of employees on vacations, transfers, certificates, statuses, access rights
• Participation in the support of onboarding and exit processes:
  - Informing employees, monitoring operationally important steps (bank details, documents, signatures), interaction with HRBP
• Maintaining a knowledge base:
  - Preparation and updating of instructions, templates, information guides for employees and managers
• Case monitoring and escalation:
  - Tracking deadlines, sending non-standard requests to the right teams
  - Working with feedback, clarifying details with employees
• Support for HRBP and HRSS initiatives:
  - Assistance in launching surveys, monitoring changes and disseminating information
  - Coordination with HRSS on documents and data

Required Experience:

• 1+ year of experience in HR administration/ Customer support/ Customer service
• Knowledge of employee lifecycle processes and understanding of HR practices
• Literacy, attentiveness, friendliness
• The ability to explain complex things in simple language
  
• Ability to work with Jira, Slack, Google Docs (or willingness to learn quickly)
• Proactivity, accuracy and result orientation
• High learning ability and focus on Digital-first
• English language B2-C1
• Russian language C1

Nice to have:

• Experience working in international teams
• Knowledge base management skills (for example, Confluence)
• Customer service experience (especially in a digital environment)
• Understanding of automation logic and willingness to work with AI tools

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events