People Operations Specialist II

At Infoblox, every breakthrough begins with a bold “what if.” 
What if your ideas could ignite global innovation? 
What if your curiosity could redefine the future? 

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. 

How we empower our people is extraordinary: we’re recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia’s Best in Critical Infrastructure 2024 — clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next.” 

In a world where you can be anything, Be Infoblox.

People Operations Specialist II

We have an opportunity for a hybrid People Operations Specialist to join our HR Operations team located in Mexico City, reporting to the Associate Manager of People Operations. In this pivotal role, you will provide HR support for the U.S. and EMEA regions, managing Tier 1 HR, benefits, and absence inquiries. You will play a key role in delivering efficient employee services through ticket management, process documentation, and support of knowledge center development. Additionally, the People Operations Specialist will assist with HR projects, ensuring high-quality service delivery and operational excellence.

Be a Contributor — What You’ll Do

• Manage HR tickets in ServiceNow (Ask HR) and provide timely responses to tier-1 core HR, benefits, and absence inquiries
• Process transactions in Oracle HCM Cloud and identify areas for automation to improve efficiency
• Develop and maintain clear, scalable documentation for HR processes, ensuring alignment with global policies and procedures
• Assist with building and maintaining the ServiceNow knowledge center, ensuring up-to-date and accessible information for Bloxers · Provide specialized support tailored to the needs of the U.S. and EMEA regions, ensuring compliance with local regulations and cultural considerations
• Contribute to HR projects, focusing on process optimization and technology improvements
• Ensure accuracy and confidentiality in all HR-related data and systems
• Support audit requests and contribute to ensuring that HR data and processes comply with relevant regulations for the region

Be Prepared — What You Bring

• 5-7 years of experience in HR operations, shared services, HRIS, or HR support, with experience in ticketing systems like ServiceNow or similar and HCM systems, Oracle preferred
• Great attitude, pleasant demeanour, and passion for collaborating and working in a team environment to solve challenging problems
• Proficiency in ServiceNow, Oracle HCM Cloud, and Microsoft Office Suite, including Excel, PowerPoint, and Word
• Comfortable with HR systems, analytics tools, and process automation
• Proactive in identifying inefficiencies and implementing process improvements
• Ability to work cross-functionally with HRBPs, global HR teams, and other stakeholders
• Understanding of U.S. and EMEA specific labor laws, HR practices, and cultural nuances
• Excellent organizational skills, attention to detail, and an ability to manage multiple priorities while navigating ambiguity
• Bachelor’s degree in human resources, business administration, or related field

Be Successful — Your Path

First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months:

• Seamlessly manage HR tickets in ServiceNow (Ask HR) and process transactions in Oracle HCM Cloud with accuracy and within established SLAs
• Become the go-to expert for tier-1 HR, benefits, and absence support across the U.S. and EMEA, ensuring timely and high-quality resolution of employee queries
• Identify opportunities to streamline and enhance HR processes, contributing to building a comprehensive knowledge center
• Establish strong partnerships with HRBPs, regional teams, and People Ops colleagues to improve workflows and solve challenges effectively

One Year:

• Be recognized as a reliable and proactive resource for tier-1 HR, benefits, and absence management across the U.S. and EMEA with strong relationships across HR and regional teams
• Play a key role in the successful build-out and maintenance of the knowledge center, ensuring employees have easy access to accurate and helpful resources
• Lead and/or contribute to significant process optimization initiatives, driving efficiency and enhancing employee experiences
• Provide consistent and high-quality support for HR projects, including documentation, automation, and policy rollouts, showcasing excellent project management skills

Belong— Your Community 

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here. 

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

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