Zone is a regulated blockchain
network that enables payments and acceptance of digital currencies. Our Layer-1
Blockchain network decentralizes processing of Fiat payments and enables the
transition to digital currencies while connecting previously excluded financial
institutions into an all-inclusive payment ecosystem.
We recognize that our highly
talented and hyper-motivated people are at the core of our exponential growth.
As such, we remain committed to our tried and trusted approach of bringing
people with exceptional talent and abilities into an enabling environment where
each person can become a better version of themselves and achieve unprecedented
career success while delivering impact and having fun!
Your contributions have the
potential to impact millions of people across Africa and beyond as we work
together to connect every monetary store of value by harnessing the power of
blockchain.
Job Profile:
We are
looking for an innovative and detail-oriented People Operations Specialist to join
our team! You will play a critical role in supporting the People & Culture
Manager. This position manages and streamlines the operational aspects of the
Talent Management and People Partnering teams. By proactively handling
day-to-day HR processes, ensuring data accuracy, and maintaining compliance,
the People Operations Specialist enables the People & Culture Manager to
focus on strategic initiatives that drive organizational growth. Your work
supports Zone’s broader strategy of building a high-performing and engaged
workforce.
As People
Operations Specialist, your job responsibilities include the following:
• Oversee Daily HR Administration
Manage
employee records, HRIS maintenance, data entry, and documentation with a
meticulous eye for detail. Ensure accuracy, confidentiality, and compliance of
all employee information.
• Employee Lifecycle Coordination
Manage all
operational aspects of onboarding, performance evaluations, benefits
administration, promotions, transfers, and exit processes—always maintaining a
high standard of organization and responsibility.
• First-Level Employee Support
Address
1st-level employee inquiries and assisting with HR-related issues. Support
employee relations initiatives and maintain clear communication channels to
foster a positive workplace culture
• Engagement Programs & Events
• Assist in planning and executing employee engagement
programs and events (team-building activities, wellness initiatives, and
recognition programs).
• Coordinate engagement surveys and feedback sessions, analyze
results, and track subsequent improvements.
• Maintain engagement communications (e.g., sharing
organizational updates and informational banners) to keep employees informed
and motivated.
• HR Data & Reporting
Compile,
analyze, and maintain HR metrics and reports (e.g., headcount, turnover,
performance, diversity, and employee engagement) for management review. Ensure
data accuracy and timeliness to support data-driven decision-making.
• Process Improvement
Identify
opportunities to enhance HR workflows, reduce administrative overhead, and
implement continuous improvement measures. Ensure all processes run seamlessly
by maintaining rigorous oversight and attention to detail.
• Policy Compliance & Auditing
Assist in
developing, implementing, and monitoring HR policies and procedures in
accordance with legal and organizational standards. Participate in periodic
audits to ensure HR processes adhere to established policies.
• Project & Initiative Support
Assist in
executing HR projects and strategic initiatives (e.g. training programs, HRIS
enhancements, and talent development initiatives). Collaborate with
cross-functional teams and external partners to ensure seamless project
implementation and alignment with organizational goals.
• Operational Continuity
Provide
backup support for People Operations tasks as needed, ensuring smooth
operational continuity and timely resolution of HR issues.
We would love to meet you if:
• You have proven expertise in maintaining and updating
HR systems (e.g., Zoho People, Engagedly, Seamless PayDay), ensuring efficient
HR operations.
• You excel at compiling, interpreting, and presenting
HR metrics and KPIs to align with business objectives.
• You are proficient in using collaboration platforms
(e.g., MS365, Teams) to facilitate seamless communication and streamline HR
processes.
• You have competence
in documenting processes, maintaining records, and ensuring adherence to HR
policies and compliance standards.
• You take pride in meticulously ensuring data accuracy
and thrive on keeping records organized and compliant.
• You demonstrate strong organizational and
multitasking abilities and maintain a high level of responsibility in a
fast-paced environment.
• You demonstrate a proactive, self-starting approach,
tackling challenges with persistence, enthusiasm, and a strong execution
mindset.
• You exhibit excellent communication and interpersonal
skills, enabling effective interaction with employees, managers, and external
partners.
• You adapt quickly to dynamic environments,
continuously learning new systems, tools, and approaches to improve HR
operations.
• You maintain a high level of accuracy in managing
data and documentation, ensuring compliance with industry standards and
regulations.
• You take initiative in identifying issues,
proactively solving problems, and driving continuous improvements in HR
processes.
• You possess a cooperative and collaborative attitude,
working effectively with cross-functional teams to support HR initiatives.
These are some of the nitty-gritty things you may
have listed on your CV/LinkedIn profile but certainly do not define who you
are:
Physical Requirements:
We currently
run a flexible work structure; some days are remote while others require you
collaborate with colleagues at the office location. For each situation, you may
have:
● Prolonged
periods sitting at a desk and working on a computer.
This role
reports to the People & Culture Manager.
Location: Lagos,
Nigeria
Grade Level: Associate