People Operations Specialist

At Milestone, we believe great things happen when people feel supported- come help us make that happen.

Impact & Purpose

Ready to make an impact? In this role, you’ll be the face of HR on-site in Dubai, while serving as the primary HR partner for the META region.

Location

We are looking for a People Operations Specialist, based in Dubai, United Arab Emirates (hybrid mode of working – 3 days at the office).

Role Summary

As a People Operations Specialist you will own the full HR remit for our Dubai site, while serving as the primary HR partner for the META region (UAE, Saudi Arabia, South Africa, and Türkiye) as part of the broader EMEA People & Culture team. This role blends hands-on operational ownership – visa processing, documentation, employee lifecycle – with first-line partnership to managers and employees across the region, while acting as the local subject matter expert on UAE labor law.

You will be the face of HR on-site in Dubai, working independently day-to-day while staying closely aligned with the Head of People & Culture EMEA and Global P&C on policy, systems, compliance, and regional people initiatives.

What You Will Do:

• Serve as the trusted HR partner for employees and managers across the META region, providing guidance on employee relations, performance, talent, organizational change, and HR policies.
• Manage the end-to-end employee lifecycle, including onboarding, offboarding, employment documentation, HR administration, and data management, with primary operational ownership for the UAE.
• Lead UAE immigration and employment compliance, including visas, work permits, Emirates ID, Golden Visa processes, and local labor law compliance, while supporting employment administration across other META countries.
• Oversee HR operations, including employee relations, payroll inputs, benefits, absences, investigations, and compliance, ensuring accurate records and audit readiness.
• Support local recruitment activities and partner with Talent Acquisition and hiring managers to deliver an excellent candidate and onboarding experience.
• Drive employee engagement, culture initiatives, and workplace operations while collaborating with regional and global stakeholders to continuously improve HR services.
• Support local office operations by coordinating administrative and workplace-related activities, liaising with internal stakeholders and external service providers to ensure the office runs smoothly.

What You Bring to the Team:

• 5+ years of experience in People Operations, Human Resources, or a blended HR and operations role. 
• Experience working within a multinational, global organization. 
• Strong knowledge of UAE labor law, employment regulations, and HR compliance requirements. 
• Hands-on experience managing UAE visa and immigration processes. 
• Experience supporting employee relations, performance management, and employee lifecycle processes. 
• Hands-on experience with HRIS platforms, preferably Oracle or similar systems. 
• Fluency in English; Arabic is an advantage.

How You Will Make a Difference:

• You enjoy building trusted relationships with leaders and being a go-to partner on people matters. 
• You thrive in a hands-on environment where you can proactively manage employee lifecycle processes, navigate complex compliance requirements, and solve issues before they escalate. 
• You take pride in creating smooth workplace operations and delivering a positive employee experience, while bringing energy and attention to detail to engagement and culture initiatives.

About the Team

The EMEA People & Culture team partners with leaders and employees across the region to attract, develop, and retain talent while building a positive, high-performing culture. The team delivers strategic HR partnership, people operations, talent acquisition, and employee relations - ensuring consistent employee experience and alignment with business objectives across EMEA.

How We Support You:

• Individual development plan 
• Trainings and certifications 
• Flexibility 
• Management support and regular pulse check survey 
• Opportunities for cross- functional and cross- regional collaboration
• Social events and space to connect

Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today.

About Us

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset - freedom, inclusion, and togetherness - we always consider our employees, partners, and communities in everything we do.