People Operations Shared Services Specialist

The People Operations Specialist provides comprehensive support across Shared Services and Timekeeping. In collaboration with Payroll, People Operations Business Partners, IT, and leadership, the Shared Services Specialist delivers centralized support, ensuring consistent, compliant service, resolving employee inquiries, and driving process improvements across Shared Services operations.

• Serve as a primary point of contact for employee and manager inquiries, providing guidance on Shared Services processes, programs, and procedures, and escalating complex matters to People Operations Business Partners as appropriate.
• Manage and review employee timecard submissions and approvals across all time sources to validate accuracy in Oracle Fusion, analyze discrepancies, collaborate with the IT team to resolve complex issues, and ensure compliant and timely payroll processing.
• Audit and reconcile HRIS and payroll data to ensure accuracy, analyze discrepancies and trends, and collaborate with IT team to resolve complex issues while escalating risks as needed to maintain compliance and data integrity.
• Participate in HRIS and timekeeping system upgrades, testing, troubleshooting, and process documentation to enhance system functionality and user experience.
• Responsible for managing employee lifecycle transactions from onboarding through offboarding, ensuring accurate HRIS documentation, compliance with established procedures, and appropriate escalation of complex matters.
• Provide subject matter expertise across talent acquisition operations, supporting job postings, applicant tracking workflows, onboarding coordination, and compliance documentation.
• Identify opportunities to enhance People Operations processes and actively contribute to projects and initiatives by analyzing challenges and implementing solutions to improve efficiency, accuracy, and compliance.
• Provide operational support and ensuring alignment with DISA objectives and compliance requirements.
• Perform other duties as needed to support departmental and organizational objectives.

• Associate or Bachelor’s degree in Business, Human Resources, or related field (or equivalent experience)

• 3-5 years of experience in timekeeping, payroll operations, or HR shared services.

• Strong analytical and problem-solving skills with keen attention to detail and the ability to exercise independent judgment on operational matters

• Experience leading projects, supporting process improvements, and mentoring team members

• Proficiency in Microsoft Excel and HRIS systems (e.g., Oracle Fusion)

• Excellent verbal and written communication skills with the ability to collaborate effectively across teams

• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment

Preferred Qualifications 

• Experience supporting multi-site or multi-state operations
• Experience in a centralized or shared services environment
• Exposure to payroll processing cycles 
• Experience supporting HRIS or timekeeping system enhancements, testing, or implementations (Oracle preferred).
• Demonstrated experience conducting audits or compliance reviews related to timekeeping or employee data.

Behavioral Competencies 

• Demonstrates advanced attention to detail by reviewing data for accuracy, identifying discrepancies, and ensuring compliance with policies and regulations.
• Operates independently with a strong sense of ownership, proactively resolving complex issues and following through to completion.
• Exercises sound judgment and discretion when handling sensitive employee information and compliance-related matters.
• Builds effective working relationships across Payroll, HR Business Partners, managers, and cross-functional teams to drive timely resolution of issues.
• Remains composed and solution-oriented when addressing escalations, compliance concerns, or time-sensitive payroll matters.
• Effectively prioritizes competing deadlines and adjusts to evolving business needs, system updates, and operational changes.

Technical Competencies 

• Strong technical aptitude 

Physical Requirements / Working Conditions 

• Based out of Houston Office
• Standard office environment with extended periods of sitting and computer use