People Operations Manager (Data Management & Benefits)

M-F 8am-5pm

Pay Range

Do you meet the education, experience, knowledge, skills and abilities listed below? If so, we welcome you to apply to this management position!

Education Required:

• Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience. Bachelor’s preferred. 

Experience Required:

• Typically requires 3 years of experience in human resources, including 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations 

​Knowledge, Skills & Abilities Required:

• Expert-level HR knowledge in related HR content areas 
• Exemplify growth mindset behaviors by embracing change, seeking opportunities to learn and adapting to dynamic environments to meet evolving business needs. 
• Advanced knowledge of state and federal laws and regulations that impact related HR content areas. 
• Demonstrated ability to lead/mentor in a team environment where collaboration, motivation and the knowledge transfer process is critical for success. 
• Ability to work within a fast-paced environment, fostering teamwork across HR functions. Proven ability to lead projects, meet deadlines, prioritize demands and solve problems creatively. 
• Exceptional analytical skills, working with large data sets, communicating findings and establishing/tracking program metrics. 
• Excellent communication skills with ability to interface with all levels of the organization, influence decision makers and set and manage expectations. 
• Proficiency in Microsoft Office, HR software, case management tools and web-based applications. 
• Strong ability to lead, delegate effectively, manage performance and foster a high-performing inclusive team environment with trust, accountability and psychological safety. 
• Ability to lead team transitions and implement changes with clarity and minimal disruption 
• Apply sound judgement and scalable solutions to complex HR issues 
• Ability to advocate for innovation in technology enhancements and business process updates that meet evolving organizational needs and improve customer experience. 

Major Responsibilities:

• Leverage effective recruiting, training, coaching, development, team building, and succession planning to build an engaged, diverse, high-performing team. 
• Design and implement an integrated shared service center strategy. Ensures the execution of consistent and legally sound processes. Partners with COE’s to ensure alignment and integration of strategies. 
• Oversee and coordinate the day-to-day services and operations of the service center, ensuring compliance with all Advocate Aurora Health Care policies, procedures, regulations and standards of practice. 
• Ensure a positive working relationship within the service center team and with customers by frequently communicating and soliciting feedback and measuring customer satisfaction. 
• Lead change initiatives, ensuring new processes, tools or policies are implemented effectively and supported by the team. 
• Analyze operational metrics and workforce trends to drive data-informed decision making, address service gaps, and identify areas for optimization. 
• Partner closely with COE’s (HR Business partners, Legal, external vendors etc.) to ensure aligned service delivery and effective escalation resolutions. 
• Lead workstreams or task force teams outside of standard transactional work to provide enhanced and consistent service delivery across multiple HR content areas. 
• Promote scalable, technology-enabled HR solutions by supporting system enhancements, automation initiatives and customer experience improvements.  
• Oversee compliance with regulatory, legal, state, federal and internal standards, acting as a key control point for risk management and audit readiness. 
• Lead and ensure implementation of multiple project initiatives including digital optimization, system testing, and other business priorities to drive continuous improvement efforts that enhance teammate experience and drive operational excellence.  
• Maintain knowledge and continuous learning of federal and state employment laws and regulations, applying this expertise to Advocate initiatives and practices to minimize risk.  
• Advocate for voice of the customer and promote a culture of service excellence by aligning operational practices with customer experience principles. 
• Manage resource allocation, workforce planning, task delegation, and performance accountability to maintain an effective, efficient HR team.  
• Integrate varying business processes into the service center upskilling service center teammates and allowing COE’s to operate at the top of their license 
• Build and execute operational plans that support organizational strategy with short-term and long-term goal planning 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program