People Operations Manager

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to the People Director, you will create impact within our People Operations Team, within the People Capability. You will be a key operational support function, ensuring the smooth processing and management of essential HR and payroll activities for the UK region.

You will help align operational activities with the broader People team and agency objectives, driving efficiency and accuracy across various employee lifecycle processes.

Your primary responsibilities will include:

• Data Management: Maintain and manage accurate employee data within HR and payroll systems, ensuring compliance with internal policies and legal requirements.
• Payroll Inputs & System Management: Process and validate payroll inputs, coordinating with payroll providers and finance teams to ensure accurate and timely employee payments.
• Operations Queries & Ticketing: Act as the primary contact for operational queries and ticketing, resolving employee and manager inquiries related to HR processes, payroll, and benefits. Escalation to HR Manager & HR Director, where necessary.
• Benefit Administration: Manage employee benefits, including enrollments, terminations, and issue resolution, while liaising with benefits providers and internal stakeholders.
• Onboarding & Offboarding: Facilitate a smooth onboarding experience for new hires, including documentation collection, system setup, and coordination with key stakeholders. Manage offboarding processes, ensuring compliance with exit procedures and system deactivation.
• Freelance & Contractor Administration: Manage agreements, terminations, and issue resolution, while liaising with internal stakeholders and finance.
• Midcycle Changes: Process and track midcycle changes, including promotions, salary adjustments, job title changes, and reporting line updates.
• Data Reporting & Compliance: Support reporting and compliance initiatives, including audits, employee changes, and relations matters, ensuring accuracy and alignment with legal and internal standards.
• Regional & Country-Specific Requests: Address and execute ad hoc regional and country-specific HR requests alongside HR Managers, adapting to local regulatory and business needs as they arise.

Qualifications

• 3+ years of experience in People Operations in a UK organisation or supporting the UK region, HRIS administration, or HR shared services roles, with increasing levels of responsibility
• You have experience and understanding in UK Payroll Inputs & System Management, Benefit Administration
• Experience with ADP WorkforceNow or a similar platform, including employee data management, benefits administration, payroll input processing, and reporting is a plus.
• Familiarity using Sage (e.g., Sage HRMS or Sage Intacct) for data reporting, accounting interface, or benefits reconciliation preferred
• Experience in generating reports, conducting audits, and performing data analysis using tools within ADP and Sage, as well as Excel (pivot tables, v-lookup, etc.)
• Experience managing or supporting HRIS integrations with third-party systems (e.g., ATS, payroll, finance platforms) is a plus
• Exceptional organizational skills and attention to detail with a proven ability to manage multiple priorities and deadlines in a fast-paced environment
• You will collaborate cross-functionally and influence stakeholders across People, Payroll, Finance, and Legal functions

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

🏦 Jellyfish contributes to your retiral benefits via Provident Fund (PF) contribution

Jellyfish provides best in class group medical insurance & life insurance cover to employees

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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