About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call including booking jobs, qualifying leads, and driving higher revenue. Avoca does this at a speed and consistency unmatched by human call centers.

We’ve grown to 75 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and 5x'd headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

The Role

We’re looking for a People Operations Generalist to support Avoca’s growing team across recruiting operations, employee experience, and day-to-day people programs. This role is ideal for someone who enjoys wearing multiple hats, thrives in fast-paced environments, and wants exposure across the full employee lifecycle.

You’ll partner closely with Talent, Hiring Managers, Finance, and Leadership to ensure our people processes are efficient, compliant, and thoughtfully designed. This person’s main focus will be delivering a great candidate and employee experience.

What You’ll Do

• Coordinate interviews across multiple teams, manage scheduling, and ensure a seamless candidate experience

• Support recruiting operations including job postings, ATS hygiene, candidate communications, and reporting

• Own onboarding and offboarding logistics, documentation, and system access in partnership with IT and Finance

• Support day-to-day People Ops workflows including employee data management, benefits administration, and HR systems

• Assist with payroll, compliance tracking, and policy administration

• Partner on employee experience initiatives including engagement, events, and internal communications

• Help maintain and improve people processes, documentation, and internal tools

• Act as a first point of contact for employee questions, escalating as needed

What You’ll Bring

• 2–4+ years of experience in People Operations, Recruiting Coordination, or HR Generalist roles

• Experience supporting recruiting processes and scheduling in a fast-paced environment

• Strong organizational skills and attention to detail

• Clear, professional communicator who is comfortable working with candidates and employees

• Ability to manage multiple priorities and shifting timelines

• High degree of discretion when handling sensitive information

• Bonus: Experience with HRIS, ATS tools (Ashby), or high-growth startups

Who You Are

• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.

• Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.

• Autonomous, self-directed, and comfortable working with ambiguity.

• A proactive and effective communicator.

• You are collaborative, organized, and efficient.

• Eager to work in person at our NYC office full time.

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.