People Operations & Experience Coordinator
Victorian Managed Insurance AuthorityVictorian Managed Insurance Authority (VMIA)
Job Title – People Operations & Experience Coordinator
Work Type – Full Time, Ongoing
Support the moments that matter across the employee experience at VMIA. As a People Operations & Experience Coordinator, you will play a key role in keeping people processes running smoothly — from onboarding and lifecycle changes to reporting and compliance. This is an opportunity to be at the heart of a collaborative People & Capability team, delivering a consistent, high-quality and people-centred service that helps employees and leaders navigate work with confidence.
Key highlights
Central Location – Work in Melbourne CBD within close proximity to Flinders Street.
Salary Range – $97,317 - $108,129 (total remuneration package inclusive of super).
Hybrid work environment – Enjoy a mix of office and flexible work arrangements, fostering connection and strengthening networks. The majority of your working week will be in our collaborative office environment.
About the role
As the People Operations & Experience Coordinator, you play a vital role in ensuring the moments that matter across the employee journey are organised, supported and consistent. You provide reliable coordination and administrative support across people processes, helping leaders and employees navigate onboarding, role changes, leave, flexible work and day-to-day queries with clarity and confidence.
Acting as the operational backbone of the People & Capability function, you keep records accurate, workflows moving and communication flowing between teams and partners. Your work enables specialists to focus on strategy and advisory, while employees experience a professional, seamless and people-centred service.
Key responsibilities
Act as a first point of contact for people queries, triaging requests and ensuring timely resolution or escalation
Coordinate employee lifecycle processes including onboarding, role changes, leave, flexible work, return-to-work and offboarding
Prepare and manage people documentation, ensuring accuracy, compliance and timely delivery
Maintain employee records, HRIS data, trackers and registers to ensure information is current and audit-ready
Support onboarding and induction logistics to deliver a positive new starter experience
Assist with reporting, data checks and reconciliations to support governance and decision-making
Provide administrative support across payroll, remuneration, learning and development and compliance processes
Coordinate meetings, training sessions, surveys and people initiatives, ensuring smooth delivery and follow-through
Support vendors, purchase orders, invoicing and general administration across P&C, Talent Acquisition and Facilities
Contribute to continuous improvement by identifying opportunities to enhance processes and employee experience
Who you work with
You will work closely with the People & Capability team and collaborate with payroll, Finance, IT, Communications and project teams, as well as leaders and staff across the organisation. You will also engage with People & Capability committees, working groups and forums, and coordinate with external partners including third-party providers, payroll and HRIS vendors, wellbeing consultants, safety advisors and workers’ compensation and return-to-work specialists.
What we are looking for
Experience in administration, coordination or operational support, from HR, people services, or any environment where you’ve had to juggle competing demands and keep things moving
A service mindset. You genuinely want to make things easier for the people you work with
Serious attention to detail and the discipline to keep records, trackers and documentation accurate and up to date
Comfort with digital tools and systems, and the confidence to pick up new ones quickly
The ability to stay calm and prioritise well when things get busy or unpredictable
Clear, professional communication, and good judgement handling sensitive information
A collaborative streak balanced with real initiative, you don’t wait to be asked
Bonus points if you’ve got exposure to Oracle, Power BI, Excel, SharePoint design or similar systems.
Why join VMIA?
At VMIA, we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives.
We offer:
Flex work: Hybrid working to support your best performance.
Parenting support: Generous parental leave (14 weeks paid parental leave after six months of service for primary carers and 2 weeks for secondary carers).
Learning & Development: Annual investment ($2,500) in your growth, with in-house training, and LinkedIn Learning access in addition.
Wellbeing: Wellness sessions, Employee Assistance Program (EAP), and ergonomic support.
Culture & Lifestyle: Iconic office location, volunteer leave and life-stage support.
VMIA encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse communities, and members of the LGBTQIA+ community.
How to apply
We invite you to submit your CV and a cover letter. Use these to introduce yourself, highlight your fit for the role, and share why you are excited about joining VMIA. For any questions about the role or application process, please contact us at talentacquisition@vmia.vic.gov.au.
At VMIA, we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities, Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from culturally diverse backgrounds.
If you have any accessibility needs during the recruitment process, please let us know at talentacquisition@vmia.vic.gov.au.
Salary Information
At VMIA, we offer competitive salaries based on the role's classification and your skills and experience. Typically, new employees start at the minimum of the salary range, however, consideration may be given to starting above the minimum of the band should you demonstrate extensive experience in a similar role or possess unique and desirable skills and capabilities required to perform the role.
Other relevant information
Before starting at VMIA, preferred candidates will complete pre-employment screenings. These assessments may include:
Working Eligibility: Verification of your right to work in Australia.
Employment History: Confirmation of your past employment details including employment dates and compensation.
Academic Credentials: Verification of your educational qualifications to ensure they are accurate and legitimate.
National Criminal History Check: A check for any criminal record, which may involve manual vetting by ACIC, potentially causing delays.
Pre-employment Misconduct Check: Used to verify the identity, integrity, and credentials of potential employees and verifies no past misconduct.
Financial Background Checks: Applicable for certain roles, such as Heads of Departments and Finance team members.
We value a collaborative work environment, so employees are expected to spend the majority of your working week in the office. Candidates from interstate must be willing to relocate to Victoria.