People Operations Coordinator

About Us:

Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. Applying our uniquely tested end-to-end methodology, we seamlessly integrate our expert teams and global supply chain to turn wild dreams into high-return realities. Our difference lies in our approach to partnership and our commitment to social responsibility - proudly B-Corp working exclusively with vetted and approved partners.

Position Summary:

As a People Operations Coordinator, this role supports the day‑to‑day operations of the Human Resources function, with a particular focus on Total Rewards. The Coordinator ensures accurate administration, positive employee experiences, and compliance with company policies and employment laws. This role works closely with employees, managers, and the broader People Operations team to deliver high‑quality service across key HR processes, including onboarding, benefits, payroll, HRIS transactions, and compliance. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about creating efficient and engaging people processes.

Key Responsibilities:

Employee Lifecycle & Experience

• Act as the first point of contact for employees across regions, addressing questions related to time tracking, payroll, benefits, leave, and policy.

Payroll Processing

• Own payroll processing across the US, UK, and France, including validation of timekeeping, pay changes, deductions, and employee inquiries.
• Maintain payroll documentation and reporting to ensure audit readiness and compliance.
• Partner with internal stakeholders and external vendors to resolve discrepancies and bring recommendations for improving payroll operations.

Benefits Administration

• Serve as a key point of contact for benefits enrollment, employee questions, and vendor issue resolution across regions.
• Support open enrollment, life event changes, and ongoing administration, ensuring accuracy across payroll and vendor systems.
• Coordinate leave of absence, accommodations, and workers’ compensation processes with clear employee communication and proper documentation.
• Reconcile benefit deductions and invoices in partnership with Finance.

Compliance & Reporting

• Support global HR compliance, audits, unemployment claims, and documentation practices to ensure operational and regulatory alignment.
• Prepare recurring and ad hoc People Ops reporting and dashboards to support leadership decision-making.

Requirements:

• Hybrid role requiring a minimum of three (3) days per week in the office.

• 2–4 years of progressive HR experience, ideally in People Operations, HR coordination role, inclusive of internship experience.
• Strong understanding of core HR functions.
• High attention to detail and ability to manage multiple concurrent initiatives across different time zones.
• Experience with BambooHR (preferred) or similar HRIS platforms; confident working with spreadsheets and basic reporting tools.
• Proactive, reliable, and resourceful—with a continuous improvement mindset and strong follow-through.
• Ability to handle confidential information with discretion and professionalism.
• Excellent communication and interpersonal skills with a collaborative and empathetic approach to employee support.
• Experience working in a fast-paced, scaling company or global environment is a strong plus.

What You Can Expect:

• Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
• Hybrid work environment
• Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)
• Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
• Paid Parental Leave
• Summer Fridays
• Discretionary Bonuses

Salary: $70k depending on experience

Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.