People Operations Change Lead (HR Technology & Workflow Development)
Nuffield HealthPeople Operations Change Lead (HR Technology & Workflow Development)
Epsom | Hybrid Working | People Services | Fixed-term – Maternity Cover | Full Time
Competitive salary available, depending on experience
37.5 hours per week
We’re looking for a Change Lead to join the People Services Performance & Improvement team with significant experience improving HR systems and operational processes, with strong hands‑on knowledge of Workday. This role is centred on enhancing the effectiveness, accuracy, and efficiency of our People Operations environment through system changes, process optimisation, and well-governed ways of working.
Working closely with HR, Technology, and Data teams, you’ll lead system changes, process redesign, and operational improvement projects that strengthen our employee services and ensure our People Operations function runs smoothly and efficiently.
As the People Operations Change Lead you will:
Work with the core Workday Tech Team to deliver configuration updates that keep business processes efficient and aligned with People Operations priorities.
Translate operational requirements into clear system changes and support technical colleagues through delivery.
Build project plans, timelines, business cases, and benefits measures for HR system and workflow improvements.
Lead end‑to‑end digital and operational projects across People Services, tracking progress, managing risks, and ensuring delivery meets governance standards.
Act as a custodian of People processes, ensuring they are well‑defined, consistent, documented, and compliant.
Coach colleagues on process ownership and continuous improvement practices.
Communicate change clearly and support user adoption through training, guidance, and engagement.
To succeed as our People Change Lead you will bring:
Experience leading HR system and operational improvement projects.
Strong practical Workday experience (business processes, condition rules, diagnosing issues).
Proven project management skills and a track record of delivering system or process enhancements.
Confidence working with data and identifying opportunities for improvement.
Excellent communication and stakeholder engagement skills.
Solid understanding of HR processes and the employee data lifecycle.
If you want a role where you can directly influence how HR systems and processes operate across a large, complex organisation, without stepping into HR strategy, we’d love to hear from you.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
At Nuffield Health, we take care of what’s important to you.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
Apply today… It starts with you.