People Operations Assistant

People Operations Assistant

Fixed Term Contract/ Secondment to cover maternity leave.

Grade 3 - £27,254 - £33,699 pro rata

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 16 hours per week

Step into a dynamic HR support role where your customer-first mindset will shine!

As the first point of contact via our HR Helpdesk and telephone, you'll deliver timely, accurate advice and guidance to employees and managers, ensuring every interaction is logged and resolved to the highest standard. You'll thrive in a fast-paced environment, producing employment-related documentation with precision and care, always upholding GDPR compliance.

This is your chance to make a real impact—supporting line managers with practical solutions, empowering them to use self-service tools effectively, and collaborating with specialist teams when deeper expertise is needed. If you're passionate about people, process, and problem-solving, this role offers the perfect blend of challenge and reward.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. 

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

For any informal enquires please contact: Resourcing@birmingham.gov.uk 

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification