About Gainsight:

Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. 

About This Role:

We’re looking for a full time People Operations Analyst to join our People Operations team collaborating closely with the Senior Manager, Center of Excellence. This is a remote role based in Mexico City, Mexico, and employment will be managed through Remote, our Employer of Record.

In this role, you’ll play a key role in strengthening data-driven decision-making across the People function by delivering dashboards, compliance reports, and insights that support business decisions, board reporting, and people program strategies. This is a great opportunity for someone who thrives in a detail-oriented, analytical environment and enjoys working cross-functionally with teams like Teammate Success, People Strategy Partners, and senior leadership. The ideal candidate brings strong skills in data analysis, compliance reporting, systems auditing, and cross-functional collaboration - particularly within HR systems and tools.

What You'll Do:

• Build and maintain reports and dashboards to support business, board of directors, and leadership needs.

• Proactively identify reporting gaps and partner across HR and the business to deliver relevant insights.
  Create self-service tools and guidance so teams can access routine data without manual requests.

• Manage and support compliance reporting such as EEOC filings, SOC audits, and end-of-year government filings.

• Ensure the accuracy and completeness of data submitted to regulatory bodies.

• Conduct regular audits of HRIS data and reporting outputs to ensure accuracy and consistency.

• Partner with the HRIS team to monitor system updates and changes that impact data or reports.

• Respond to teammate data requests and troubleshoot reporting-related tickets with care and urgency.

• Collaborate with the Workday team to support testing and resolution of system issues related to reporting.

• Look for opportunities to automate or streamline reporting processes to increase efficiency.

• Build relationships across the Teammate Success team and beyond to understand data needs and anticipate requests.

• Be a trusted partner who helps HR and business leaders make data-informed decisions.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For: 

• 2-5 years of related experience and a Bachelors degree (or equivalent experience)

• Experience in HR data reporting and dashboarding, ideally using Workday, Tableau, Sigma, Knoetic, or similar tools.

• Familiarity with compliance and audit reporting requirements (e.g., EEOC, SOC).

• Strong attention to detail and a commitment to data integrity.

• Analytical mindset with the ability to translate data into insights.

• Customer service orientation with experience responding to internal requests or tickets.

• Collaborative, proactive, and always looking for ways to improve processes and systems.

Why You’ll Love It Here

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.

Gainsters love working here for several reasons. Here are a few:

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. 

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.