People Operations - Advisor

Maersk is searching for colleagues supporting colleagues

At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen.  

That is why we are building a new global HR service enabled by new technology: to make sure we deliver great experience to our people, so they can deliver great experience to our customers.  

The HR organisation of the Future will work across brands, geographies and cultures to support one global Maersk. Next to the Centers of Expertise (CoE) and the strategic HR Business Partners, the People Partnering Organisation is the largest part of the new HR organisation and the closest to our people. To enable our future HR service delivery model, we are establishing three People Partnering Hubs covering geographical regions: Bangalore, India, covering Asia Pacific; Lisbon, Portugal, covering Europe & Africa; and San José, Costa Rica, covering the Americas.  

We are looking for People Advisors to join the People Advisory Services team in the regional people hub in Chengdu, China to support the transition to a new HR delivery model and global implementation of Workday and in the Asia Pacific region.

What we offer

You will be part of the team that is the first point of contact for employees and leaders, helping them solve HR queries online, on the phone or on site. Whether their issue is big or small, our people should feel cared for just the same and your role is making sure they have a great experience when they reach out to HR. You will furthermore support the delivery of the HR Cycle with administrative tasks related to onboarding, annual performance management, job moves, exit, etc.

You will join the team as we prepare to go live with Workday and will therefore be initially spending your time on supporting implementation related activities and your colleagues in the other HR delivery teams. This is also an excellent opportunity to start familiarising yourself deeply with the future processes, technology (Workday and our knowledge and case management tool) ahead of the People Hub being fully operational.

You will have a unique opportunity to stretch your capabilities by learning from, sparring with and building lasting relationships with diverse and professional colleagues all over the world.

The role is based in the People Partnering Hub in Chengdu, China  
The People Partnering hub is a truly international HR support center where you will work alongside, learn from and build lasting relationships with colleagues from all over the world. Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms and we see it as a strength in building high-performance teams across brands, cultures and locations.

Key responsibilities

You will join the People Advisory team early on as we prepare to go live with the new HR service delivery model, processes and technology. In this time, you will be spending your time on implementation related activities such as aadministrative support, technology and process testing, language translation verification, creating local SOP’s, training logistics, etc. Once the People Hub is fully operational, your role as a People Advisor will be to solve the HR-related queries of our employees and managers and make sure their interaction with HR results in a great experience.

For this you will:

• Own to resolution people’s inquiries about HR policies and procedures, like compensation, benefits, performance management, leave, payroll and HR applications, and other matters related to the employee lifecycle
• Respond to our employees and managers through a variety of channels (HR case management, phone, email, live chat)
• Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption
• Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global & local HR policies, How-To, etc.
• Manage HR data quality and perform transactions in Workday and other HR applications
• Work together with People Partners and functional specialists to solve complex queries
• Prepare and handle HR documentation
• Coordinate and administer onboarding and offboarding processes
• Support improvement activities to simplify and standardize the HR processes
• Deliver on high employee satisfaction, accuracy and timeliness

Who we are looking for:

Saying that you should be customer-oriented is an understatement: we need you to be passionate about employee experience! You have high energy and drive and efficiently manage resolution of every employee query.

As for the skillset and experience, we are looking for: 

• 3+ Years of experience in an HR role, delivering services, preferably HR and from a shared service center environment.
  Passion for delivering great employee experience
• Fluent in English and/or Mandarin
• Knowledge of local labour law would be beneficial
• Experience working with HR systems, preferably Workday, would be an asset.
• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
• Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment
• Ability to be an engaged member of a virtual team
• Closure orientation and low tolerance for delays and deviations
• A degree in Human Resources or similar and knowledge of HR concepts are a strong plus

You have been reading so far, we’re are glad to see you are interested. If you could see yourself in this role and are keen to be part of the journey to establish a world-class People Advisory function at Maersk, we look forward to hearing from you!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.