People Operations

About Crownpeak

Crownpeak powers global growth for influential brands through Fredhopper, our AI-driven product discovery engine, and FirstSpirit, our enterprise-grade content management system. We've built tools that simplify complexity, empowering marketers, merchandisers, and content creators to move faster and smarter.

Our AI-driven product discovery engine is trusted by 36% of the UK's Top 25 and 25% of the EU's Top 50 retailers. Built for fashion, beauty, and lifestyle brands, Fredhopper blends smart automation with human curation to meet evolving consumer expectations and local shopping behaviors at scale.

Our robust, enterprise-grade CMS designed for businesses with complex international content demands. FirstSpirit delivers total flexibility, seamless integration, and enterprise governance. From content versioning to personalization, it's built to empower teams across regions to work smarter and faster without sacrificing control or compliance.

Join us and make an immediate impact in the digital world. 

 
What’s the role?

The People & Culture team is passionate about creating an inclusive, diverse, engaging and collaborative working environment for every employee at Crownpeak. Our goal is to attract, retain and develop talented employees to help us achieve our organisational goals and add to the culture we have fostered.

We are seeking a skilled and motivated People Operations to join our team. The ideal candidate has experience in previous operations role/s with global overview and demonstrates a proactive ,can-do attitude. This role requires excellent communication, and interpersonal skills, a well as the ability to work effectively in a multicultural environment.

What will you do?

• Oversee day-to-day P&C operations, ensuring smooth functioning of all P&C processes globally.
  
• Manage employee onboarding and offboarding processes, ensuring compliance with company policies and local laws.
• Oversee and maintain accurate employee records and HRIS system.
• Handle employee relations queries and issues.
• Assist in the development and implementation of P&C policies and procedures.
• Understand and maintain as well as update Global and local P&C policies to ensure they are compliant with local and international regulations.
  
• Assist with the management of compensation programs, including salary reviews, bonuses, and benefits administration.
  
• Coordinate and support recruitment efforts, where required.
• Collaborate with multicultural teams to promote an inclusive and positive work environment.
• Support HR projects and initiatives as required.

Who are you?

We don't believe in ticking boxes here at Crownpeak.
Here are a few skills that we feel would make you successful in the role, but we’d still love to hear from you if you feel you’d be a great fit.

• Bachelor's degree in Human Resources, or related field.
  
• Fluent in English; additional language skills are an advantage.
  
• Previous experience in P&C/HR operations role/s.
• Excellent communication and interpersonal skills.
• Ability to take on tasks that may not be second nature and tackle challenges head-on. 
  
• A willingness to gain an understanding of international labour laws and regulations.
  
• Proficiency in HRIS software (i.e. BambooHR is an advantage) and Microsoft Office applications.
• Ability to work effectively in a multicultural environment.
• Excellent communication skiils and a can do attitude
• Strong negotiation and interpersonal skills.

Our Culture 

We offer competitive salaries, great colleagues and excellent benefits.

We strive for success, are always pushing to do better, and work with pride and purpose together. You can see them in action in all aspects of our everyday work.
Today we are a 350+ team headquartered in the US with offices in Colorado, London, Paris, Amsterdam, Dortmund, Sofia and Sydney.

Check out more about life as a Crownpeep on Linkedin and Instagram @crownpeak.

Crownpeak is proud to have a widely diverse team. We are committed to creating an inclusive environment where everyone, whoever they are, feels comfortable to be themselves and each person is valued for their skills, experiences, and unique perspectives.
Crownpeak celebrates all talents. All of our positions are open to people with disabilities and we give them the means and opportunity to express all of their skills.

*By applying for this position, you are agreeing to our Candidate Privacy Notice.