People & Culture Manager - IHG Army Hotels on Fort Gordon

JOB OVERVIEW:

Manage Human Resources programs such as recruiting/employment, compensation, benefits, worker’s compensation, employee relations, employee recognition programs and training for hotel employees.  Ensure policy compliance, support the Company’s initiatives, and promote a positive employee culture.  Maintain confidentiality to the extent possible in all HR-related matters.

 DUTIES AND RESPONSIBILITIES:

• Identify, recruit, and make recommendations for hiring all candidates for all hotel positions.  Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc.  Oversee the maintenance of accurate and up-to-date personnel files and HR Systems on all employees.  Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. 
• Collect and maintain data from exit interviews.  Identify trends, training needs, supervisory issues, etc. in exit interviews, turnover statistics, absenteeism reports and etc., alert management and recommend courses of action. 
• Create programs and events to foster a positive work environment for all employees (e.g. pep rallies, all employee meetings, excitement committees, health fairs, etc.).  Support and administer the employee satisfaction survey in conjunction with the corporate office.  Assist the General Manager and other department managers with developing action plans based on feedback. 
• Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.
• Support and administer an effective employee relations program.  Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution.   Consult regularly with Corporate Human Resources regarding serious matters or escalating issues.   Support and promote the Employee Resolution process.   
• Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, employee records administration, etc.).  Conduct annual HR compliance/standards self-audit.  Communicate all company and hotel policies and procedures.       
• Facilitate effective training and development programs for employees.  In conjunction with Corporate Human Resources and General Manager, ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives.  Coach managers to create and maintain a work environment with high morale and productivity.  Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
• Ensure worker’s compensation claims are properly documented and reported.  Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures. 
• Provide required documentation in response to unemployment claims.  Participate in unemployment hearings as needed.      Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented. 
• Work within the established Human Resources department budget. 

• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire.

• Interact with outside contacts:

  • Candidates and applicants – discuss employment opportunities and conduct interviews

  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Outside counsel – to seek advice on various issues
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media) 
• May coordinate and administer locally developed specialized recognition programs.
• Perform other duties as assigned and may serve as “manager on duty” as required.

ACCOUNTABILITY:

This is the top, and typically only, Human Resources professional in the hotel employing generally 50-150 employees. 

Qualifications and Requirements:

High school diploma plus 2 years related experience in Human Resources, or an equivalent combination of education and experience. Some college courses in Human Resources, Employment Law or related field preferred. Basic knowledge of Microsoft Computer programs; Word, Excel, PowerPoint, etc., and Human Resources/payroll systems.  ADP experience preferred.  Professional HR designation (PHR, SPHR or other) preferred.   Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds

• Standing and moving around the facility 

• Use a keyboard to generate various work-related documents

• Handling objects, files, training materials and equipment, etc.

A resume must be attached to your application in order to be considered for the position.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT. This range may be modified in the future. The salary range for this role is $57,200.00 to $71,500.

We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.