People & Culture Administrator

Overview

YouView creates software for set-top boxes, streaming pucks, and smart TVs to deliver a TV experience users love. YouView’s TV experience is powered by our reliable, resilient, and secure cloud backend, and our unique firmware allows us to control media playback, security and lower-level components. Our platform delivers variety and convenience by combining on-demand with live TV through an integrated editorial lens, so our users get the best rich, relevant TV content across both free and pay services.

YouView has proudly collaborated with Everyone TV to introduce Freely, a ground-breaking streaming service that is set to revolutionise free TV in the UK. Launched in April 2024, Freely offers users a seamless experience by providing a single access point to stream live and on-demand content from all major UK broadcasters, eliminating the hassle of app-switching.

We are thrilled to serve as the technology partner to ETV in bringing to market a TV experience that will enable millions of UK households to discover and enjoy the best of free TV on the next generation of leading Smart TVs. Our collaboration with ETV aligns with their mission of ensuring the universality of public-service television is sustained into the future. Moreover, it contributes to ensuring that the broadcasting landscape remains as competitive, creative, and inclusive as it is today

The Role
Often the “first port of call” for YouView employees within the People & Culture team, this role is focused on providing a high quality and positive employee experience. You will be essential to the planning and execution of operational HR duties. Attention to detail and the enthusiasm to drive continuous improvement are essential attributes, together with a diplomatic manner and confidential approach.

Engagement & Communication

• Handling day to day enquiries from staff or third parties and providing relevant information, responding accurately, professionally and in a timely manner

• Draft and distribute employee communications (particularly those in relation to reward and benefits) using a variety of channels.

• Contribute to the drafting and updating of HR policies ensuring they are accessible for all

• Design and run new joiner process, including contracts, inductions and Peakon 101 sessions

• Lead our wellbeing initiatives

Employee Lifecycle

• Manage the administration of the recruitment process (with opportunity to build upon this skillset if desired)

• Draft contracts, offer letters, amendments and other confidential and legally compliant documents

• Coordinate onboarding activities including right to work checks, references and new starter and leaver administration

• Manage absence tracking, probation reviews

• Support disciplinary, grievances and exit processes, including responsibility for exit interviews

Reward & Benefits

• Execute the monthly (UK only) payroll, with support initially from the People team Lead

• Run the benefit administration process end to end.

• Resolve payroll queries from staff, acting as a point of liaison between YouView and our payroll providers.

• Support the People team lead to plan & execute annual processes such as pay reviews, benefit renewals, performance reviews, benchmarking.

HR Infrastructure & Systems

• Accountable for the accuracy of all employee data and documentation in our HRIS (HiBob) and in line with GDPR

• Become an administrative superuser of all our software (Reward Gateway, Peakon, Learnerbly, HiBob), actively implementing new features when available

• Proactively identify and execute enhancements to our systems to improve the employee experience and ease of use in the backend.

• Ensure operational processes are mapped, documented, and communicated with the wider People team, including template documents and forms

• Provide data and reporting upon request

• This role will also require generalist knowledge of all aspects of HR and will need to pick up any other ad hoc duties and contribute to the overall team effort.

Essential Skills & Experience

• Demonstrate first rate planning and organisation skills

• Have very strong attention to detail

• Experience running payroll from beginning to end

• Comfortable with HR systems and tools

• Have the resilience to handle difficult and confidential matters

• Excellent Excel skills

• Take pride in providing a smooth and seamless service to our people

Desirable Skills & Experience

• Familiar with one or more of our systems - HiBob, Peakon, Reward Gateway

Benefits:

• Competitive Salary on offer

• Annual Bonus

• Flexible working

• Hybrid working model - we require all employees to come into the office 4 days per month.

• Relaxed office environment in the City of London, near Aldgate East station

• Pension Plan

• Private Healthcare

• Holiday purchase programme

• Staff Discount Scheme

• Home Office Allowance up to £400 to ensure you have the right tools/equipment for setting up at home.

• Access to Learnerbly with an individual training budget to support your personal development & growth.

• Cycle 2 Work Scheme - Claim £2500 towards purchasing a bike/equipment.

• Employee Assistance Programme & Mental Health First Aiders

• Generous family-friendly policies

 We are committed to making our selection process accessible to everyone. If you need adjustments, please contact teamrecruitment@youview.com

Offer to Interview Scheme:

Applicants who apply through the Disability Confident Interview Scheme and meet the ‘minimum criteria’ for the role will be offered an interview. We are committed to providing an inclusive and barrier-free recruitment process for anyone who wishes to make an application.

Find out more about us on our social media:

LinkedIn

At YouView, we are committed to creating a work environment where every colleague feels safe and comfortable being their authentic self, while also experiencing a strong sense of belonging that enables everyone to thrive.

We place great value on building a diverse, equitable and inclusive workplace that encourages, supports, and celebrates the diverse voices of our employees, inspiring innovation, and helping us to realise our vision and have a positive impact on society. 

YouView is proud to be an equal opportunity employer, and we are committed to building a diverse team of exceptional individuals. We are always looking to hire the absolute best talent and recognise that diversity in our experiences and backgrounds is what makes us stronger.

We do not discriminate against any applicant or employee based on their race, religion, ethnic origin, gender, sexual orientation, age, gender identity, marital status, neurodivergent or disability status, and it is our strong belief that the more inclusive we are as a business, the better our work will be.

Please advise our team of any support you may require throughout your applicant journey.