P&C System Engagement & Capability Leader

ABOUT THE JOB

The P&C System Engagement & Capability Leader plays a key role in fostering connection, recognition, and capability
across the KFC System. This role champions system-wide engagement through signature programs such as Best of the
Best and Champions Club, ensuring our top-performing franchise and equity leaders and teams feel valued, inspired,
and connected to KFC’s culture and purpose.

YOUR DAY-TO-DAY MISSION:

System Engagement & Recognition 

• Lead planning and execution of Best of the Best and Champions Club experiences. 

• Maintain ongoing connection and engagement with recognized franchisees, leveraging communications, virtual experiences, and field touchpoints. 

• Partner with cross-functional teams to integrate recognition into system programs and culture moments. 

• Track and measure participation, feedback, and impact of engagement initiatives. Franchise Capability & Connection 

• Partner with Franchise Operations and P&C to identify and share “best of the best” people and operational practices. 

• Serve as the point of contact for the smallest 100 franchise organizations, ensuring they are connected to system resources, training, and communication. 

• Facilitate capability sessions, webinars, and community-building forums that elevate leadership and people excellence. 

• Gather insights from the field to inform continuous improvement of recognition and engagement programs. Program Partnership & Delivery 

• Collaborate with P&C COEs and internal stakeholders to align recognition and engagement programs with system priorities. 

• Manage timelines, logistics, and communications for recognition-related events and activations. 

• Provide input and feedback on tools and communications that enhance the franchisee experience.

Education & Certifications 

• Bachelor’s degree in Human Resources, Business, or related field preferred. 

• HR or Training certification (PHR, SHRM, ATD) a plus. 

Experience 

• 3–5 years of HR, training, or people operations experience (restaurant, retail, or hospitality industry preferred). 

• Experience supporting franchise or multi-unit environments strongly desired. 

• Proven success in coaching, facilitation, and people development. 

Capabilities 

• Strong communication, presentation, and facilitation skills. 

• Ability to build trust and influence across diverse teams. 

• Excellent organizational, planning, and project management skills. 

• Proactive, collaborative, and passionate about delivering great people experiences. • Demonstrates leadership through recognition and living the KFC culture.