Onboarding Experience Specialist – Senior

Overview:

SOFTSWISS is looking for a Senior Onboarding Experience Specialist to join our People Experience & Culture (PX&C) team. We want onboarding to be more than just a checklist — it should feel like joining a story: inspiring, seamless, and meaningful.

Your mission will be to design and deliver onboarding experiences that help new colleagues feel confident, connected, and productive from day one.

Purpose of the role:

You’ll be the driving force behind an onboarding process that helps people quickly understand our culture, our products, and their impact — while feeling welcomed and supported. We’re looking for someone who can blend creativity and structure: build digital experiences, design rituals and touchpoints, and make sure the whole journey runs smoothly across teams and countries.

Key responsibilities:

• Coordinate and continuously improve the onboarding journey: from preboarding to the first 90 days. 
• Create content, formats, and rituals that make onboarding human, memorable, and aligned with our culture. 
• Adapt onboarding scenarios for different departments, teams, and locations (engineering, operations, support, etc.). Integrate product learning and company knowledge into engaging onboarding materials and sessions. 
• Launch feedback loops and pulse checks at 1–30–60–90 days to track satisfaction and identify friction points. 
• Collaborate closely with HRBPs, Talent Development, Internal Communications, and team leaders to ensure consistency and flow. 
• Maintain onboarding documentation and knowledge base in Confluence, Slack, and other internal tools. Track key onboarding metrics (completion rate, satisfaction, time-to-productivity, early attrition) and suggest improvement actions. 
• Pilot new ideas: digital formats, gamified learning, buddy programs, challenges, or onboarding quests. 
• Ensure every new hire’s experience reflects our values and EVP — from the first email to full integration.

Required Experience:

• Experience 4+ years of experience in onboarding, employee experience, learning design, or internal communications (preferably in tech or international companies).
• Proven track record of running and improving onboarding programs (not just administrative coordination). 
• Strong understanding of employee journey design and service design principles. 
• Experience with digital collaboration tools (Slack, Jira, Confluence, LMS platforms). 
• Excellent communication and storytelling skills in English. 
• Creative mindset and attention to detail — you care about both structure and emotion.

Nice to have:

• Experience in global or distributed teams. 
• Hands-on work with analytics (survey data, onboarding metrics, etc.). 
• Experience designing learning or cultural programs. 
• Russian language. 
• What You’ll Bring Curiosity to explore how people experience work.
• Empathy and ability to see things through the eyes of a newcomer. 
• Proactivity: you don’t wait for instructions — you improve things as you go. 
• A sense of style, humour, and care — because onboarding should be smart and human.

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.