Office & People Operations Coordinator

About SoftBank Robotics America

SoftBank Robotics America (SBRA), a member of the SoftBank Group, develops and deploys intelligent robotics solutions that operate at the intersection of artificial intelligence, automation, and real-world business applications.

Our technology helps organizations across industries—including hospitality, retail, healthcare, and facilities management—improve operational efficiency and enhance customer experiences through robotics and automation. 

As we continue to expand our presence in physical AI and robotics innovation, we are committed to building a collaborative workplace that values curiosity, operational excellence, and thoughtful execution.

Position Summary

SoftBank Robotics America is seeking a highly organized and proactive Office & People Operations Coordinator to support daily office operations while providing administrative coordination for People Operations and internal leadership initiatives.

This role plays an important part in ensuring the office environment runs smoothly and that employees have the resources and administrative support needed to do their best work. The position blends office administration, HR coordination, and operational support, while assisting with scheduling, communications, and cross-team collaboration.

The ideal candidate enjoys creating structure, maintaining organized systems, and supporting team members across the organization. This role requires strong attention to detail, reliability, and the ability to manage multiple priorities in a dynamic environment.

Key Responsibilities Include:

Office Operations

• Support the smooth day-to-day functioning of the office environment
• Coordinate office logistics including supplies, equipment, and vendor services
• Maintain organized shared spaces and ensure office resources are stocked and available
• Serve as a point of contact for general office coordination and operational needs
• Assist with planning internal meetings, team gatherings, and company events

People Operations & HR Administration

• Provide administrative support for People Operations programs and initiatives
• Assist with onboarding coordination for new employees, including workspace preparation and orientation scheduling
• Support execution and confidentiality of HR record keeping and documentation processes
• Coordinate logistics for internal training sessions, recruiting, employee engagement events, and team activities
• Help maintain organized systems for tracking HR administrative processes
• Candidate and resume screening, sourcing and candidate coordination and scheduling

Administrative & Leadership Coordination

• Assist with scheduling meetings and coordinating calendars as needed for People Operations initiatives
• Prepare meeting logistics including materials, room setup, and coordination of attendees
• Capture and track follow-up items from meetings to support timely completion of tasks
• Support preparation of internal documents, reports, and communications
• Assist with administrative processes such as expense tracking and operational documentation

Operational Support

• Track open items and operational requests to ensure follow-through
• Maintain simple systems for managing recurring administrative tasks and projects
• Identify opportunities to streamline office processes and improve workflow efficiency
• Provide additional operational support across teams as organizational needs evolve

Qualifications

• 3+ years of experience in office administration, operations coordination, or HR administrative support roles
• Strong organizational and time-management skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency with common productivity tools such as Microsoft Office, Paylocity, Slack, Notion and ChatGPT
• Excellent independent written and verbal communication skills
• Professional demeanor and strong attention to detail
• Ability to maintain confidentiality when handling sensitive information
• This is an in office opportunity - remote work is not an option for this central team position

Preferred Qualifications

• Prior experience supporting People Operations or HR administrative processes
• Experience coordinating office operations and basic IT systems support in a growing organization
• Familiarity with HRIS, collaboration platforms, or project tracking tools
• Experience coordinating meetings, events, or employee engagement activities

Work Environment

This role is primarily based in our Boston office and involves regular coordination with cross-functional, national team members. The position requires professional demeanor in all circumstances, the ability to manage multiple tasks, prioritize activities, initiate proactive communications, field employee inquiries and track through to conclusion, occasionally lift office supplies or equipment, and support in-person office activities as needed.

Compensation & Benefits

The anticipated base salary range for this position is $53,000 - $58,000 annually, plus annual incentive bonus and a lucrative phantom equity program, depending on experience, qualifications, and internal equity.

SoftBank Robotics America offers a competitive benefits package that may include:

• Medical, dental, and vision coverage
• Paid time off and company holidays
• Retirement savings programs
• Professional development opportunities

Equal Employment Opportunity

SoftBank Robotics America is an equal opportunity employer and is committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.