NDIS Engagement Officer

Great People. Great Careers. Excellent Healthcare

DPV Health is a leading healthcare service provider delivering a wide variety of clinical, community health and wellbeing services across Melbourne’s northern growth corridor. DPV Health has been awarded the Premier’s Primary Healthcare Service of the Year in 2023 & 2024.

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going.

Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact.  Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.

Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.

That’s the DPV Health Way. For a full list of our benefits and more on great careers at DPV Health, please see our website.

Greatness starts here!

The Engagement Officer is a pivotal role ensuring strategic client growth and improving client experience, particularly when joining DPV Health. This position is responsible for converting potential client enquiries to new clients, meeting demands of the community and strengthening client relationships, and building DPV Health`s credibility through a positive on-boarding process.

You will also be responsible for:

• Achieving positive outcomes for NDIS, MAC and other clients that access DPV Health Services
• Ensure all NDIS/HCP clients enquiries are responded to within required timeframes
• Work with the client and or their representative to understand goals and to develop a schedule of services in line with the NDIS plan/Home Care Package ensuring clients choice and control has been reflected
• Undertake assessments based on client needs, NDIS plan and Home Care Package, and DPV’s ability to deliver against client’s aspirations
• As an Engagement Officer, you will not only collaborate and work within a team but also be allocated a caseload to manage clients Care Packages
• Demonstrates behaviours which aligned with DPV Health Values and Code of Conduct 

Bring your great, everyday!

To be considered for this role, you will need the following:

• Relevant Diploma or Cert IV qualifications in Community Services, Disability or Aged Care.
• Must have Home Care Package & NDIS Sector experience
• Knowledge of PACE and PRODA service provider portals
• Advanced customer service skills (written and verbal) and strong negotiation skills
• The Ability to analysis and interpret the NDIS Act, price guide and Home Care Package guidelines
• Experience with client management software systems
• Well-developed prioritisation and organisational skills with the ability to meet deadlines

The fine print

• Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), hold a valid WWCC & NDIS Clearance.
• Full driver license and travel between sites required.
• Level 2 First Aid Certificate
• COVID-19 Vaccinated

Our Talent Experience

We kindly request you include a covering letter, addressed to Brooke Jones, detailing your motivation for joining DPV Health and highlighting the qualities you bring to this position.

For further information, please contact Milad Mate, Engagement Team Leader on milad.mate@dpvhealth.org.au. Interviews will be scheduled as they are received, so please don’t delay. 

To view the Position Description, please click here

Closing date for applications will be 13th February 2026.

Make your next move, a great one! Click Apply now below! 

While we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background.  We encourage all individuals to apply.  

To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process please contact peopleandculture@dpvhealth.org.au

We will not be accepting applications from agencies for this position.