National HR Director, Care Center Operations

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

The National HR Director, Care Center Operations is a pivotal leadership role responsible for aligning HR initiatives with the operational and strategic goals of healthcare clinics across multiple markets, including the establishment of a strong identity and culture for this burgeoning vertical. Reporting to AVP, Human Resources, this individual serves as a primary point of contact for HR due diligence in practice acquisitions and oversees the execution of the HR function for all Privia-owned practices. 

Primary Responsibilities

• Oversee HR leaders providing services to independent practices, including some instances of direct supervision and dotted line matrices

• Lead the HR function to close best practice gaps, create efficiencies for scale, and harmonize policies and vendors and manage HR-related audits for incoming entities

• Manage the HR onboarding process for all new practices and large-scale clinical acquisitions

• Conduct ongoing evaluation of HR service delivery to ensure customer satisfaction and regulatory adherence

• Serve as the primary POC for Business Development (BD) HR Due Diligence for practice acquisitions, including evaluating financial models for labor, employee training, and compliance costs during the deal evaluation process

• Oversee Office Managers in owned practices to execute day-to-day HR functions and serve as a strategic conduit for workforce management and change management

• Collaborate on compensation strategies to ensure they are competitive and equitable; provide guidance on incentive programs and oversee benefits administration for employed clinical groups

• Ensure clinical HR compliance (HIPAA, OSHA, FLSA, FMLA, etc.) across all locations where Privia employs clinical professionals and maintain accurate record-keeping to mitigate organizational risk

• Coach clinic leaders on effective people management and lead teams through the Career Committee and performance review processes 

• Partner with Sales and Recruiting teams to expand HR service offerings to new and existing practices

• Other duties as assigned

• Experience: 10+ years of HR experience with at least 5 years in progressive HR leadership.

• Industry Knowledge: Minimum of 3+ years in a multi-site healthcare environment with a deep understanding of clinic operations and clinical staffing models.

• Technical Skills: Experience with HRIS (Workday preferred), strong project management skills and Google Enterprise preferred.

• Certifications: PHR or SHRM-CP minimum strongly preferred.

• Travel: Ability to travel regularly (approximately 15%) to various clinic locations.

The salary range for this role is $130,000-$150,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs).This role is also eligible for an annual bonus targeted at 15% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.