Learning Experience & Talent Development Team Leader

VACANCY ANNOUNCEMENT

Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 33 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front runner in innovative banking solutions in Albania.

BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries; Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, the USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) are 2.2 billion, as of 2023 data.

We are seeking a strategic and hands-on Learning & Development professional to lead the design, implementation, and continuous improvement of internal development initiatives across all roles within the bank. This role will report to the Head of Human Resources Department and will be responsible for identifying capability gaps, proposing targeted learning solutions, and ensuring operational excellence in program delivery.

Requirements

1. Strategic Learning Design & Development

• Conceptualize and design comprehensive learning and development strategies aligned with business goals.
  
• Drive the creation of end-to-end, role-specific learning journeys across all bank functions (e.g., Retail, Corporate, Risk, Compliance, Operations).
  
• Translate organizational capability needs into scalable learning programs and ensuring long-term workforce development.
  
• Supervise and guide team members in the design of learning solutions, ensuring consistency, quality, and alignment with learning goals.
  
• Manage and mentor a team of L&D professionals to ensure effective delivery and continuous development.
  
  

2. Learning Needs Analysis & Gap Identification

• Oversee learning needs analysis across all departments by coordinating with department heads
  
• Analyze key talent metrics (performance data, feedback, business KPIs) to identify and prioritize skill and competency gaps.
  
• Collaborate with department heads to prioritize learning interventions.
  
• Use performance review outcomes to inform development priorities and tailor learning interventions
  
• Ensure learning interventions are responsive to performance review outcomes and aligned with talent management priorities.
  

3. Program Implementation & Operational Coordination

• Lead the planning and execution of all learning programs and initiatives, including scheduling, logistics, vendor coordination, and communication.
  
• Ensure all operational aspects (venue, materials, platforms, evaluations) are managed efficiently.
  
• Promote learning effectiveness by monitoring participation, completion rates, and learner feedback.
  
• Facilitate in-person and virtual training sessions across various topics (e.g., onboarding, compliance, leadership, technical skills).
  
• Adapt delivery style to suit different audiences and learning formats.
  
• Ensure high levels of engagement and knowledge retention during sessions
  
• Oversee the delivery standards and facilitation quality across team members and external facilitators.
  
• Conduct training on different topics related to the bank’s goals.
  
  

4. Evaluation & Continuous Improvement

• Establish frameworks to evaluate the effectiveness, impact, and ROI of learning initiatives using data  driven approaches.
  
• Lead continuous improvement processes by integrating insights from feedback, analytics, and evolving business needs.
  
• Championing a learning culture by embedding continuous development practices at all organizational levels.
  
• Stay informed of L&D trends, technologies, and best practices, and integrate them into team capabilities and programs.
  
  

5. Digital Learning & Innovation

• Lead the adoption and optimization of digital learning platforms (LMS, microlearning, blended learning) to enhance learning accessibility and engagement.
  
• Promote innovation in content delivery, including gamification, simulations, and experiential learning.
  
• Guide the digital learning roadmap and ensure seamless integration of technology into learning programs.
  
• Embed learning into digital transformation initiatives, ensuring upskilling and mindset shifts support agile working models across the bank.
  
• Collaborate with Digital Transformation Officer, Product Owners, and cross-functional squads to integrate learning into project cycles and team rituals.
  

Data protection:

• Inform and advise the staff who process personal data of their obligations as per the data protection policy of the bank.
  
• Monitor compliance with the data protection policy of the bank, including the assignment of responsibilities, awareness-raising of the staff involved in the processing operations,
  
• Performs impact assessment on data protection matters within the organizational unit that is managing (leading), as per the data protection policy of the bank in force.
  
• Cooperates and ensures all processing and/or databases are registered with the DPO officer.
  
• Works with Compliance Manager (DPO) relating to business partner contracts on data protection matters.
  
• Any other duty that is assigned by the supervisor.
  

Competencies / Skills:

• Bachelor’s or Master’s degree in Human Resources, Organizational Development, Psychology, or related field.
  
• 5+ years of experience in Learning & Development, preferably within the banking or financial services sector.
  
• Strong project management and stakeholder engagement skills.
  
• Experience with learning management systems (LMS) and digital learning tools.
  
• Analytical mindset with the ability to interpret data and translate insights into action
  
  

Please note that only applicants who fulfill the above-mentioned criteria, will be contacted.

“Your personal data, which is sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process. The subjects of personal data can exercise their rights as provided by Law No. 124/2024, “For the Personal Data Protection”, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.