Jordan-Based Human Resources (HR)/ Employee Experience (EX) Administrator

LATRO is a multinational company with worldwide operations and support offices. Headquartered in the United States, we have major operating offices in Dubai, UAE and Amman, Jordan and personnel based in every major global region. We are a thriving multicultural, globally positioned team of seasoned technical and business industry experts, driven by our mission to help communication and fintech service providers thrive in the digital era through our expert technologies and trusted services, empowering them to connect the world.    

We provide innovative RAFM (Revenue Assurance and Fraud Management) and AI/ML Analytics-driven solutions as well as comprehensive telecom application managed services to the telecommunications and Fintech industry. A recognized and trusted name in the industry for more than a decade, we believe that helping our customers safeguard their bottom lines powers investment and fuels job sustainment, resulting in overall economic growth where it is most needed.   

We are an agile, non-bureaucratic company characterized by technological innovation, extraordinary effort, and dedication to our customers and employees. The atmosphere is dynamic and fast paced, shifting rapidly to the pressing needs of our customers.   

We believe that our success is driven by the talent and dedication of our team.  When you join us, you’re not just starting a job – you are embarking on a fulfilling career journey offering you the opportunity to grow, embrace innovation, experience meaningful work, and collaborate with a global team of expert colleagues across diverse disciplines.  All in addition to a competitive compensation package.   

Our supportive, collaborative work culture is a hallmark of the LATRO employee experience.  To learn more about our core values and organizational culture, including from some of our existing team members, as well as the application process, please visit our Careers Page.  

As EX Administrator, you will own and execute various HR administrative responsibilities as directed in support of the LATRO Technology Solutions division of the company – not just for the company’s Jordan office but other offices as well based on business needs.  You will report to the EX Manager and collaborate with the wider EX Team, Finance, departmental management and team members across the organization.

This role requires collaboration with both internal and external parties and reports in person to LATRO’s Amman, Jordan office.

JOB RESPONSIBILITIES

Administrative responsibilities include:

• Recruiting
• Employment Offer & Contract Management 
• Onboarding
• Benefits Administration
• Employment Verification Letters
• Employee Engagement 
• Performance Management 
• Offboarding 
• Employee Relations 
  • Serve as first-line support for personnel HR-related questions 
• Personnel File Management 
• Office management duties for the Amman, Jordan office
• Other administrative duties as directed

Note that the company uses a HRIS to administrate a number of the responsibilities above.  

JOB SKILLS AND QUALIFICATIONS

• Bachelor's Degree in related field 
• Minimum of 2-3 years’ experience in a Jordan HR role; global HR experience including UAE a plus 
• HR certification preferred 
• Previous experience working with an HRIS a plus
• Thorough working knowledge of Jordan labor and social security regulations; knowledge of Jordan medical insurance landscape a plus, as well as UAE working knowledge
• Excellent verbal and written professional communication skills
  • Fluent in spoken and written English and Arabic, other languages a plus
• Strong interpersonal skills; demonstrated emotional and intercultural intelligence and ability to model and nurture a positive, engaging work culture 
• Excellent organizational and administrative skills with strong attention to detail 
• Ability to maintain objectivity as well as confidentiality; high level of integrity 
• Strong sense of ownership and responsibility, possessing a bias towards action 
• Ability to self-start, self-manage, prioritize, and execute a wide range of concurrent responsibilities with excellence 
• Possess the confidence to think critically, push for clarity, problem solve, propose solutions/improvements and act decisively 
• Proficient in Microsoft 365 suite platforms/tools including SharePoint or the ability to learn quickly 
• Flexible and adaptable to change, embodying a continual learner/growth mindset 
• Previous experience with an international, geographically distributed team a plus