Internal Only - Performance Reporting Experience Leader

Personnel Area: Corporate Services

Branch: Support Services

Salary Range: Band 7 $132,572 - $144,942 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Until 26^th June 2026 (Extension/s thereafter but not guaranteed).

Location: Brisbane CBD

Our Business  

Corporate Services supports, equips and helps guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. We are committed to delivering better value by continuously improving our people, our processes and our technology. 

Our Branch  

Support Services provides Council's key support services under a centralised model. ​The efficient delivery of enabling services ensures more resources can be focused on Council’s front-line service delivery.​​ 

Employee Services is part of Support Services and is made up of four core functions – Recruitment, Learning & Development, Payroll and Optimisation. We work together to ensure accurate and timely employee lifecycle support across Council.  

The Role  

Reporting to the Optimisation and Performance Manager, the Performance Reporting Experience Leader will play a pivotal role in shaping how Employee Services delivers value across the organisation. You’ll lead a high performing specialist team, using data, insight and strong governance to drive performance excellence and continuously improve employee and customer experience. This role offers real scale, visibility and the opportunity to influence how services are designed, measured and improved.

Working closely with senior leaders and executive stakeholders, you’ll lead strategic initiatives, build strong partnerships and turn complex challenges into practical outcomes. You’ll thrive in a fast paced, multi-faceted environment that values collaboration, innovation and accountability, bringing a future focused mindset to improve systems, processes and performance across the business. 

To be successful you will have: 

• proven experience leading high‑performing teams of subject matter experts within complex people or shared services environments, managing multiple concurrent work streams and competing priorities.  
• strong capability in using data, reporting and insight to drive performance and continuous improvement 
• demonstrated experience in governance, assurance and quality frameworks that enhance customer and employee experience 
• the ability to lead change, influence stakeholders and deliver outcomes at a strategic, enterprise level 
• highly developed communication and relationship‑building skills, with a collaborative and values‑led approach, supporting effective prioritisation, shared accountability, and the ability to push back constructively when expectations, timing, or scope require recalibration.  

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

For more information: Please call Andrew Mead on 07 3403 0002. 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 15 February 2026 at 11:55pm AEST.

* Interviews for this role are scheduled for the afternoon of Thursday 19 February 2026.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI