Intake Patient Engagement Specialist

Intake Patient Engagement Specialist

$45,000-$50,000 Annually

Schedule: Monday - Friday 4pm-12am

We're seeking individuals who are compassionate, steady under pressure, and dedicated to helping patients feel safe and supported during one of the most vulnerable moments of their journey-intake and admission.

As an Intake Patient Engagement Specialist, you'll serve as a warm, organized, and stabilizing presence from the moment a patient walks in the door. You'll be instrumental in ensuring a smooth and respectful admission process while upholding the dignity and privacy of every individual entering care.

Key Responsibilities:

• Greet new patients warmly and guide them through the intake process with care and professionalism

• Maintain a clean, organized, and calm front lobby area, welcoming patients and guests

• Ensure all intake forms, identification, and documentation are completed thoroughly and accurately

• Assist the Intake Nurse with vitals, breathalyzer tests, and drug screenings

• Escort patients through each step of the intake process and ensure their personal belongings are logged appropriately

• Set patients up for virtual interactions using Microsoft Teams as needed

• Maintain HIPAA compliance and uphold all confidentiality protocols

• Respond calmly and effectively to emotionally escalated situations using de-escalation techniques

• Support administrative functions such as answering phones, scheduling, and visitor sign-in

• Collaborate with the full care team to ensure smooth transitions and consistent communication

• Provide emotional support to patients and their families, reassuring them during the admission experience

• Maintain a professional, clean, and secure environment at all times

• Report directly to the Patient Engagement Manager

• Perform other duties as assigned in support of the clinical and engagement teams

Qualifications:

• High school diploma, GED, or equivalent life/work experience

• At least 1 year of experience working in behavioral health, residential care, or a related role preferred

• Crisis intervention or de-escalation training strongly preferred

• Strong emotional intelligence, communication skills, and reliability

• Must demonstrate a commitment to a drug-free lifestyle and responsible alcohol use

• Personal passion or lived experience with recovery strongly preferred

• Authorized to work in the United States