Intake Patient Engagement Specialist

Spring Grove Recovery

Intake Patient Engagement Specialist

Location: Colorado Springs, CO
Department: Patient Engagement / Admissions
Schedule: Various shifts, including weekends and holidays
Employment Type: Part-Time 

Join Our Team and Make a Difference!

At Spring Grove Recovery, we believe that recovery begins with compassion, dignity, and a supportive environment. We are looking for a dependable, compassionate, and motivated Intake Patient Engagement Specialist to join our team.

As an Intake Patient Engagement Specialist, you will be one of the first people our patients meet when they arrive for treatment. You will play an essential role in helping individuals feel welcomed, respected, and supported during one of the most important steps in their recovery journey.

The ideal candidate is organized, patient-focused, professional, and able to remain calm in a fast-paced behavioral health environment.

Key Responsibilities

• Welcome incoming patients and assist them throughout the admission and intake process.
• Ensure all intake paperwork, identification, consent forms, and required documentation are completed accurately.
• Assist the Intake Nurse with vital signs, breathalyzer testing, and drug screenings as authorized by training and facility policy.
• Escort patients throughout the admission process and assist with transitioning them to their assigned treatment areas.
• Inventory, document, and secure patient belongings in accordance with facility procedures.
• Maintain a clean, organized, safe, and welcoming intake lobby.
• Monitor patient safety and promptly report medical, behavioral, or security concerns.
• Use appropriate de-escalation techniques when assisting patients experiencing emotional distress.
• Assist patients with virtual appointments and assessments using Microsoft Teams.
• Answer incoming calls, assist visitors, and support administrative tasks.
• Maintain accurate patient records while ensuring HIPAA compliance and confidentiality.
• Communicate effectively with nursing, admissions, clinical staff, and the Patient Engagement team.
• Follow all facility policies, safety procedures, and professional boundaries.
• Perform additional duties as assigned by the Patient Engagement Manager.