ICBD Talent Acquisition Operations Specialist

ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond.  

We own and operate a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. But we’re not just building businesses—we’re building a legacy of leadership, innovation, and purpose.  

Joining ICBD means you'll be part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner. 

Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.  

The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence: 

• ABA Centers – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas. 

• GateHouse Treatment – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.   

• Marquis MD – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.  

• Exact Billing Solutions – Innovative revenue cycle management and advanced billing support systems for healthcare providers. 

• Curative AI – A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more. 

• The Christopher M. Barnett Family Foundation – The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women’s empowerment, and underserved children. 

Recognition & Awards 

At ICBD, our commitment to operational excellence, ethical leadership, and transformative care has earned us recognition across industries. Our portfolio companies and leadership team have been honored with multiple awards, including: 

•         Inc. 5000 – 5th Fastest-Growing Private Company in America (2024). 

•         Financial Times – #1 on "The Americas' Fastest Growing Companies."  

•         EY Entrepreneur Of The Year® U.S. Overall. 

•         South Florida Business Journal’s Top 100 Companies. 

•         Florida Trend Magazine's 500 Most Influential Business Leaders. 

•         Inc. Best in Business, Health Services. 

About the Role 

ICBD is strategically investing in a market-leading Talent Acquisition team designed to be the competitive edge that fuels the aggressive expansion of our holding company and our portfolio of fast-growing operating companies.

We are currently recruiting a Talent Acquisition Operations Specialist.  This role is a first for our team and is highly strategic and consultative role responsible for the maturity, efficiency, and future-readiness of the entire Talent Acquisition function for ICBD and our operating companies. Reporting to the ICBD EVP, Talent Acquisition, this role drives operational excellence through data & analytics, continuous process improvement, and internal advisory. This role is also accountable for maximizing the ROI of the current technology stack and developing robust business cases for future advanced TA technology aimed at delivering an exceptional candidate and hiring manager experience.

This roles serves as a liaison between TA, HR, Finance, IT and other key stakeholders, transforming strategic vision into measurable operational reality.

Key Responsibilities & Areas of Expertise

Data-Driven Operational Excellence & Process Improvement

• Lead the design, and continuous optimization of end-to-end Talent Acquisition processes (from requisition to new hire start date) for efficiency, compliance, and scalability.
• Utilize data & analytics to diagnose operational bottlenecks, measure process effectiveness, and identify key drivers of candidate/hiring manager friction.
• Own the end-to-end process of scorecard and dashboard creation, utilizing data and analytics to measure operational performance, track compliance, and communicate critical business updates to stakeholders.

Internal Advisory & Recruiter Enablement

• Serve as the consultant and advisor to TA leadership and the TA team on best practices for process adherence and strategic utilization of the current and future TA technology stack (ATS, CRM, Interviewing Platforms, etc.).
• Develop and deliver consultative training programs and workshops that translate data insights and system capabilities into high-impact, actionable recruiting strategies.
• Lead change management initiatives to ensure high adoption of new processes and tools, driving greater consistency and proficiency across the TA function.

Business Impact:

• Own the end-to-end process of scorecard and dashboard creation, utilizing data and analytics to measure operational performance, track compliance, and communicate critical business updates to stakeholders.

·        Responsible for the timely and accurate delivery of standardized reporting, performance scorecards, and management dashboards used to monitor organizational health and progress toward strategic goals.

Technology Strategy & Business Case Development

• Maximize the value and ROI of the existing TA technology ecosystem through continuous optimization and integration planning.
• Lead the evaluation of advanced, emerging TA technologies (e.g., specialized AI tools, automation platforms).
• Develop comprehensive, data-backed business cases (including ROI, success metrics, and implementation plans) for new technology investments to deliver a superior candidate and hiring manager experience.

Candidate Experience & Compliance Management

• Proactively manage the governance framework, ensuring rigor and compliance with internal controls and legal requirements across all processes.
• Lead vendor management for operational partners, focusing on improving SLAs/KPIs and integrating third-party tools seamlessly into the core experience.

Ideal Competencies & Skills

• Strategic Operations Leadership: Proven ability to define and execute complex operational strategies in a fast growth environment.
• TA Systems Mastery & Strategy: Deep expertise in the strategic implementation and maximization of core TA systems (ATS/CRM) and the evaluation of emerging technology.
• Advisory & Influence: Exceptional skill in internal consulting, presenting data-backed arguments, and influencing executive decisions and recruiter behavior.
• Data & Analytics Acumen: Proficient in leveraging operational data to diagnose issues, measure success, and build compelling business cases.
• Process Optimization & Continuous Improvement: Expertise in applying methodologies to simplify and scale complex workflows.
• Stakeholder Management: Demonstrated ability to build strong partnerships across IT, Finance, HR, and Business leadership.

The ideal candidate will possess the following professional experience:

• 3+ years of progressive experience in Talent Acquisition Operations, HR Technology, or HR/TA consulting, with a proven track record of driving large-scale, measurable complex projects and process improvements.
• Strong track record of designing and delivering executive-ready reporting and data visualizations to communicate key operational performance, compliance status, and strategic business updates to leadership.
• Deep, hands-on experience with major Applicant Tracking Systems (ATS) and Customer Relationship Management (CRM) platforms (e.g., Workday Recruiting, Oracle HCM, SuccessFactors, Salesforce). Experience with system implementation and optimization is highly preferred.
• Proven ability to lead cross-functional projects involving IT, HR, Finance, and Business stakeholders.
• Experience in building and presenting data-backed business cases for TA investments to senior leadership or executive teams.

Education: Bachelor’s degree required; MBA or equivalent preferred.

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays). 

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options. 

• Medical, dental, vision, long-term disability, and life insurance. 

• Generous 401(k) with up to 6% employer match. 

At ICBD, we believe leadership, innovation, and purpose go hand in hand. Be part of a team where your work drives lasting impact and your career reaches new heights. 

ICBD participates in the U.S. Department of Homeland Security E-Verify program.