Human Resources Director

SUMMARY:

The HR Director provides overall leadership to the HR team including oversight of the benefits, payroll, employee relations, onboarding and recruitment functions. This position partners closely with leaders at all levels of the company to strengthen engagement and implement employee initiatives. The HR Director will partner with the Chief Operations Officer to establish strategy, goals, and the annual work plan for the team. This role is available to work in either Santa Ana or Arcadia. 

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Works closely with company leaders and employees to improve work relationships, strengthen morale, and implement retention strategies.
• Develop comprehensive talent acquisition plans including assuming lead role with executive recruiting. 
• Provides day-to-day performance management guidance to leaders including coaching, counseling, career development, and performance management.
• Provides overall leadership to the leave of absence (LOAs) and worker’s compensation function.  
• Ensures compliant benefits administration including enrollments, status changes, plan design, billing and invoice reconciliation.
• Assists with employee benefit communications and strengthens vendor relationships.
• Assists with turnover reduction strategies including analysis of turnover and exit and stay interview data, recommends improvement strategies. 
• Assists COO with change management initiatives including organizational restructuring and communications.
• Audit completion and ongoing updates to the HRIS to ensure data integrity.
• Provide reports and analysis to company leadership to support business decision making.
• Evaluates, recommends, and documents new HR processes to continually improve efficiency of the department and services provided.
• Develops HR policies and provides guidance on interpretation.
• Handles employee relations matters from intake to resolution, in collaboration with COO and Legal/Compliance as needed.
• Documents investigations in a standardized format, which may include investigative notes, summaries, final reports, disciplinary documentation, and/or other materials arising from investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. 
• Maintains strict employee privacy and confidentiality when dealing with employee information.
• Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues. 
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices). 
• Other duties as assigned by management.

QUALIFICATIONS:

REQUIRED:

Bachelor's Degree in Human Resources, Business or related field; minimum 5 years of related HR team leadership experience; or equivalent combination of education and work experience. Working knowledge of the human resource disciplines.

DESIRABLE:

• HR experience in the healthcare or ophthalmology/optical industry.
• Paylocity Experience

CERTIFICATES/LICENSES/REGISTRATIONS:

• PHR or SPHR Certification a plus.

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Broad HR knowledge and expertise.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Customer service focus and relationship management with all levels of employees. Active listener and builds trust.
• Ability to manage projects with varying degrees of complexity and with an attention to detail.
• Compliance, confidentiality, and ethics; global and cultural awareness.
• Team player and individual contributor coupled with excellent communication skills and interpersonal skills in order to provide guidance to less experienced team members.
• Computer proficiency including knowledge of Word, Excel and use of standard office equipment; Palocity knowledge a plus.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change).
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure. 
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.    
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the team.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. 
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch. 
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.