Human Resources Director

About Elevate

We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients.

We're an award-winning global leader in creating high-impact experiences through innovation and insight. Elevate runs Impact, an industry-leading, data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real-time. This provides live insights into consumer engagement and is underpinned by data produced by over 250 individual data points.

Elevate provides global people solutions that deliver impact for brands and their partners. We are an award-winning, international, people-powered agency that creates compelling human connections with brands, underpinned by the clever use of data and technology. Our partnerships worldwide include Level-Up retail, live & virtual events, influencer, and healthcare experiences that deliver real business impact. We prove the impact of people's experiences through our best-in-class measurement platform, IMPACT.

Our offices in London, Germany, Los Angeles, Atlanta, and Phoenix have a truly global reach and genuine local relevance.

The Role

We're hiring a Director of Human Resources to lead HR across the US. This is a hands-on leadership role supporting senior stakeholders while building and scaling HR in a high-growth, delivery-focused business.

You'll partner directly with Staffing, Client Services, and Sales to support a distributed workforce across multiple markets and large-scale programs.

Key Responsibilities

• Act as the senior HR partner to US leadership

• Lead employee relations, compliance, and performance management
• Build and refine scalable HR processes in a high-volume environment
• Oversee onboarding, payroll operations, and workforce administration
• Own and continuously improve Employer of Record (EOR) services, ensuring they are scalable, compliant, and commercially viable
• Oversee benefits administration, including vendor management, renewals, and employee experience
• Partner closely with Finance and Payroll to ensure accuracy, timeliness, and alignment
• Support workforce planning for large-scale programs and activations
• Coach managers and drive leadership accountability
• Identify and mitigate employment risk across multi-state and cross-border operations, particularly around wage and hour compliance

Requirements (Must-Have)

• 7+ years of progressive HR experience, including leadership at a Manager/Director level
• Strong working knowledge of US employment law, including wage and hour compliance
• Proven ownership of multi-state HR operations across the US
• Experience supporting HR operations in both the US and Canada
• Experience supporting high-volume or operational workforces (staffing, retail, hospitality, events, or similar)
• Proven ability to operate in unstructured environments and build processes from the ground up
• Experience handling complex employee relations issues independently
• Comfortable partnering directly with senior leadership and making challenging decisions when needed
• Willingness to be hands-on and step into operational details when required

Nice to Have

• Experience in staffing agencies or EOR environments
• Exposure to multi-state compliance, including California
• Experience supporting large-scale or event-based workforces

What We're Looking For

• A practical, business-minded HR leader
• Someone who prioritizes execution over theory
• Strong judgment and the ability to move quickly with imperfect information
• A builder who can create structure without slowing the business down

What Success Looks Like

• You build trust quickly with US leadership and become a go-to partner
• Payroll runs accurately and on time with minimal issues or escalations
• EOR services are well-managed, scalable, and compliant across programs
• Benefits programs are cost-effective, competitive, and run smoothly
• HR processes become more consistent without slowing down operations
• Employee relations issues are handled proactively with strong judgment
• Compliance risk is proactively identified and mitigated before it impacts the business
• Managers are clearer on expectations and more confident in leading their teams
• Workforce planning runs smoothly across large programs and activations
• You anticipate problems before they impact the business and take action early

Physical Requirments

• Ability to sit and stand for long periods while completing work on a computer
• Ability to lift ten (10) or more pounds
• Ability to move throughout the workplace

Company Benefits

• Competitive salary
• Health insurance coverage
• Retirement savings plan
• Paid time off and vacation days
• Flexible work schedule
• Opportunities for professional development and growth
• Employee discounts and perks
• Collaborative and inclusive work environment
• Performance-based bonuses and incentives
• Access to cutting-edge technology and resources

Elevatign People

As a people agency, we believe our people's personalities and authenticity set us apart. Therefore, we celebrate and invite applications from all cultures and backgrounds.

To learn more about our people and culture, follow #elevatingpeople on LinkedIn, Twitter, Facebook, or Instagram.

The job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.

Elevate Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply ASAP if you are interested in working at this fun, fast-paced office and have the relevant experience.